About careerforge
careerforge is a trailblazer in the world of enterprise software, delivering next‑generation Product Lifecycle Management (PLM) solutions that empower retailers, fashion houses, footwear brands, luxury houses, and consumer goods companies to navigate the fast‑moving market with confidence and agility. Our cloud‑native SaaS platform streamlines every step of the product journey—from concept and sourcing to quality control, pricing, and final catalog creation—ensuring that our customers can bring products to market faster, smarter, and more sustainably.
At careerforge, we believe that technology should be an enabler, not a bottleneck. That’s why we invest heavily in cutting‑edge AI, automation, and platform engineering to help our clients unlock new levels of insight, efficiency, and customer delight. Our culture is built on collaboration, continuous learning, and a relentless focus on delivering value to our customers.
Why This Role Matters
As the AI Chat Integration Engineer, you will be at the forefront of a transformative wave that is redefining how businesses interact with their customers and internal teams. By designing and deploying AI‑powered chat solutions across careerforge’s ecosystem, you will directly influence the speed, reliability, and quality of customer support, sales enablement, and product development workflows. Your work will help our clients reduce response times, increase first‑contact resolution, and gain actionable insights from conversational data—all while ensuring that our platform remains scalable, secure, and developer‑friendly.
Key Responsibilities
- Design & Develop Chat Integration Patterns – Architect reusable, type‑safe patterns that embed AI‑driven conversational tools into careerforge’s PLM, CMI, VIP, Planning, CPI, and Personalization modules.
- Cross‑Functional Collaboration – Partner with Product Management, AI/ML Engineers, Cloud Infrastructure, and DevOps teams to translate business requirements into robust, real‑time chat experiences for pre‑sales, post‑sales, and product support.
- Multi‑Channel Integration – Ensure seamless chat functionality across web, mobile, and enterprise platforms, leveraging modern web standards and responsive design principles.
- API & Component Development – Build secure, scalable, and well‑documented RESTful and GraphQL APIs, and create highly reusable UI components using React, MobX, and modern CSS-in-JS solutions.
- AI Feature Optimization – Work closely with AI/ML teams to fine‑tune conversational models, improve inference latency, and implement performance benchmarks that drive continuous improvement.
- Containerization & Microservices – Lead Docker‑based containerization efforts, orchestrate services on Kubernetes or serverless platforms, and enforce best practices for service separation and scalability.
- System Architecture Ownership – Own the end‑to‑end architecture of AI chat services, ensuring they integrate cleanly with careerforge’s core modules and adhere to security, compliance, and performance standards.
- DevOps & CI/CD Champion – Optimize CI/CD pipelines using Jenkins, GitHub Actions, or ArgoCD; automate testing with Cypress, Jest, or equivalent tools; and collaborate with DevOps to guarantee secure, automated, and rapid deployments.
Essential Qualifications
- 5+ years of professional experience in TypeScript, Node.js, and React development.
- Proven track record designing and implementing type‑safe, scalable APIs (RESTful and GraphQL).
- Deep understanding of microservices, containerization (Docker, Kubernetes), and cloud platforms (AWS, GCP, Azure).
- Hands‑on experience building AI‑powered chatbots or conversational AI frameworks.
- Strong problem‑solving skills with a bias for action and a passion for continuous improvement.
- Excellent communication skills and a collaborative mindset that thrives in cross‑functional teams.
Preferred Qualifications
- Experience with serverless architectures (e.g., AWS Lambda, Azure Functions) and event‑driven design.
- Knowledge of Vue.js, Python, or other front‑end and scripting languages.
- Familiarity with performance tuning, security hardening, and compliance frameworks (ISO, SOC, GDPR).
- Background in SaaS product development and high‑traffic, real‑time systems.
- Certifications in cloud platforms or DevOps practices.
Skills & Competencies
- Technical Proficiency – Advanced TypeScript, Node.js, React, MobX, Docker, Kubernetes, AWS/GCP/Azure.
- Architectural Vision – Ability to design modular, scalable, and secure systems that can evolve with business needs.
- Developer Experience Advocacy – Champion best practices for code quality, documentation, and reusable components.
- Performance & Security Focus – Implement latency‑optimizing techniques, secure API design, and robust testing strategies.
- Collaboration & Leadership – Lead initiatives, mentor peers, and influence cross‑team decisions.
Career Growth & Learning Opportunities
At careerforge, your career path is as dynamic as the technology you build. You will have the chance to:
- Lead the evolution of our AI chat platform, shaping the product roadmap and influencing strategic direction.
- Mentor junior engineers and contribute to our internal knowledge base, fostering a culture of learning.
- Attend industry conferences, workshops, and training programs to stay ahead of AI, cloud, and platform trends.
- Explore lateral moves into AI/ML research, product management, or platform architecture roles.
Work Environment & Culture
careerforge thrives on a culture that values curiosity, ownership, and inclusivity. Our remote‑first model empowers you to work from anywhere in the United States or Canada, while our virtual collaboration tools keep teams connected. We celebrate diversity, encourage experimentation, and reward bold ideas that push the envelope.
Compensation & Benefits
We offer a competitive total rewards package that reflects your expertise and the impact of your work:
- Base Salary – $170,000 to $220,000 USD, commensurate with experience.
- Performance Bonus – Annual bonus potential tied to individual and company performance.
- Equity – Eligible for a grant of careerforge stock options, aligning your success with the company’s growth.
- Health & Wellness – Comprehensive medical, dental, and vision plans; mental health resources; and wellness stipends.
- Retirement & Savings – 401(k) plan with company match.
- Paid Time Off – Generous vacation, sick leave, and paid holidays.
- Professional Development – Annual budget for courses, certifications, and conference attendance.
- Flexible Work Arrangements – Remote‑first policy with optional on‑site collaboration hubs.
Equal Opportunity Statement
careerforge is an equal‑opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees, regardless of race, color, religion, gender, sexual orientation, gender identity, national origin, age, disability, or veteran status.
How to Apply
Ready to shape the future of AI‑powered customer interactions? Click the button below to submit your application and join the careerforge team.
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