About the Role
We're a fast-growing, Series A-backed AI platform company focused on automating complex customer operations for financial services institutions — think lending, disputes, KYC, collections, insurance claims, and more. Our specialist AI agents handle end-to-end workflows compliantly and at scale, and we're trusted by leading names in banking and fintech.
As a Senior Agent Product Manager, you'll sit at the intersection of product, engineering, and customer success — owning the full lifecycle of enterprise AI deployments from pre-sales through live implementation. You'll be the primary technical and strategic partner for our enterprise customers, ensuring they achieve real, measurable outcomes with our platform. This is a high-impact, forward-deployed role on a small, sharp team solving genuinely hard problems in AI-powered operations.
This is an on-site role based in Los Angeles, CA. Visa sponsorship is not available.
What You'll Do
Scope and lead end-to-end implementation projects that deeply embed our AI platform into customer operations, driving strategic outcomes.
Own delivery and integration of our platform into enterprise customer environments, ensuring high-quality outcomes throughout.
Conduct deep-dive discovery to define customer objectives, technical requirements, and the operational landscape for each deployment.
Guide customers in tailoring and optimizing AI agent capabilities to solve unique operational challenges and maximize end-user resolution rates.
Proactively analyze performance data to track AI effectiveness, drive continuous improvement, and ensure customers realize measurable value.
Serve as the primary technical interface for customers during pre-sales — assisting with proof-of-concepts (POCs), technical due diligence, and managing the transition to full implementation.
Collaborate closely with internal AI, Engineering, and Sales teams as the "voice of the customer" to shape the product roadmap.
Build scalable, high-quality onboarding and implementation processes that set all customers up for long-term success.
Manage project risks and governance related to AI deployment, ensuring solutions meet compliance, security, and responsible AI standards.
What We're Looking For
Must-haves:
5+ years in forward-deployed, customer-facing technical roles delivering enterprise software or AI platform implementations.
Hands-on experience with APIs, system integrations, and technical solution design in enterprise environments.
Proven track record of owning and delivering complex, multi-stakeholder technical projects end-to-end — from scoping through go-live.
Experience conducting deep-dive discovery and gathering complex business and technical requirements from enterprise customers.
Comfortable using analytical tools and SQL or data warehouses (e.g., BigQuery) to analyze performance metrics and guide decisions.
Experience supporting pre-sales cycles, including designing and running POCs and technical due diligence.
Experience managing compliance, security, or risk governance requirements in regulated or enterprise technology deployments.
Strong communicator across all audiences — from engineering teams to senior executive stakeholders.
Thrives in ambiguity; proactively creates structure and drives clarity where none exists.
Entrepreneurial mindset with a pragmatic, outcome-oriented approach to problem-solving.
Nice to haves:
Background in financial services, banking, fintech, or other regulated industries.
Experience with AI/ML product management, agent-based automation, or intelligent workflow design.
Experience designing and scaling customer onboarding or implementation playbooks.
Familiarity with responsible AI, AI governance frameworks, or ethical AI deployment standards.
Compensation & Benefits
Compensation details are not listed for this role. This is a full-time, on-site position with a competitive package commensurate with experience at a well-funded, high-growth AI startup.
Location
This role is based on-site in Los Angeles, CA. Candidates must be authorized to work in the United States — visa sponsorship is not available.
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