Job Description:
• Define and execute reporting strategies supporting product, operational, and client objectives
• Identify KPIs, metrics, and success measures across programs and services
• Establish reporting requirements and data governance standards with business, analytics, and technology teams
• Improve reporting tools, scorecards, dashboards, and self-service analytics
• Analyze complex datasets to identify trends, opportunities, risks, and performance drivers
• Synthesize quantitative and qualitative findings into actionable business insights
• Develop executive summaries, narrative reporting, and strategic recommendations
• Conduct ad hoc analyses involving client performance, product utilization, operational efficiency, and market trends
• Develop and deliver client-facing reporting packages, business reviews, and performance updates
• Translate technical analytics into clear client-facing messaging
• Prepare for client meetings and strategic discussions with Account Management, Sales, Product, and Operations
• Present data-driven findings and recommendations to clients and internal leadership
• Liaise across Product, Knowledge Solutions, Technology, Clinical, Operations, and Client Relationship teams
• Lead discussions aligning reporting priorities, business requirements, and stakeholder expectations
• Support product launches, enhancements, and strategic initiatives through data-driven insights and measurement plans
• Direct reporting initiatives by documenting and managing project activity, aligning stakeholders, and ensuring timely delivery within scope
• Ensure reporting accuracy, consistency, and adherence to methodologies
• Maintain documentation of calculations, methodologies, reporting definitions, and data sources
• Support audit readiness and compliance requirements where applicable
Requirements:
• Bachelor's degree in Business, Analytics, Healthcare Administration, Data Science, Statistics, Finance, or related field
• 5+ years of experience in analytics, reporting, business intelligence, consulting, client management, or related roles
• Experience creating executive-level presentations and client-facing reporting materials
• Strong analytical and problem-solving skills
• Experience with Tableau, Power BI, Business Objects, Analyst, or similar reporting and visualization platforms
• Advanced proficiency in Excel and PowerPoint
• Ability to communicate complex concepts to technical and non-technical audiences
• Internet connection through cable broadband or fiber optic service with at least 10Mbps download/5Mbps upload if working at home occasionally or permanently
• Preferred: experience in healthcare, pharmacy benefit management, specialty pharmacy, home delivery pharmacy, or health services
• Preferred: experience supporting client reporting, quarterly business reviews, or value demonstration initiatives
• Preferred: knowledge of product performance measurement, customer analytics, and healthcare operational metrics
• Preferred: experience leading cross-functional strategic initiatives
Benefits:
• Remote/work-at-home arrangement
• Internet service requirement supported through cable broadband or fiber optic service with minimum speeds of 10Mbps download/5Mbps upload
• Reasonable accommodation available for the online application process
• Tobacco-free policy and smoking cessation program eligibility where legally permissible