Job Summary
Senior Administrator - SAP BASIS
You will be the main point of contact for SAP\'s private cloud customers - this includes our offerings RISE with SAP S/4HANA Cloud, private edition, SAP HANA Enterprise Cloud (HEC) and Cloud Application Services (CAS). On a regular basis, you will align with your customers, plan and steer the engagement together with your customer. You will be the customer’s ambassador in the Enterprise Cloud Services organization and help to drive our business in a dynamic, rapidly evolving environment.
Key Responsibilities
Your main goals will be customer satisfaction and commercial success while driving the end-toend customer engagement through onboarding, run and renewal phases. You will have three main areas of responsibility: Engagement Management: Plan & review of services in accordance with the customer’s requirements, manage Stakeholders Delivery Management: Day-to-day operations, support of projects, de-escalate critical engagements Account Management: Commercial account management and increase of customer satisfaction Accompanying our customers on their cloud journey is a challenging and exciting opportunity for personal and professional growth and experience as you engage with our customers of various sizes, backgrounds, and industries to manage their mission critical SAP landscapes.
Skill Requirements
Bachelor’s degree or equivalent in a business or technology related field (e. g. Computer Science, Business Administration, etc.) Excellent presentation and communication skills in German and English, ability to switch communication styles for technical and non-technical audience with confidence, including management level at customers Pro-active, problem solving, \"can-do\" attitude and “customer first” mindset. Strong engagement management, relationship building and de-escalation skills Good understanding of SAP\'s cloud business, especially private cloud offerings Accustomed to work in international environments 2+ years of experience in a customer-facing role in the cloud or IT consulting business
Other Requirements
: Mandatory customer requirement: Candidate must have ECS experience along with exposure to SAP private cloud offerings (RISE with SAP, S/4HANA Cloud Private Edition, HEC, CAS)
Bachelor's degree in business or technology; 2+ years customer-facing cloud or IT consulting experience; ECS experience with SAP private cloud offerings; excellent German and English communication skills.
Key Responsibilities
- managing customer engagements
- delivering cloud services
- overseeing account management
Skills & Tools
SAP, SAP HANA Enterprise Cloud, SAP S/4HANA Cloud
Job Details
- Category: Information Technology
- Seniority: Mid Level
- Commitment: Full Time
- Workplace: Remote — Brazil
- Languages: German, English
About HCL Technologies Limited
A global IT services company providing cloud and enterprise solutions. — Industry: Information Technology