Department: Client Services
Role: Senior Account Manager
Location: United States-Remote
Department Overview
Client Services serves as the business leader for the account. The team understands the
client's priorities, aligns work to business objectives, identifies growth opportunities,
manages executive relationships, and ensures the agency is viewed as a trusted strategic
partner. CS leads client conversations, drives decisions, manages escalations, and owns
overall account health and revenue growth.
Role Overview
The Senior Account Manager plays a critical role in managing and growing client accounts,
serving as a trusted partner in collaboration with Account Directors. This role is responsible
for overseeing day-to-day account operations, leading cross-functional workflows, and
contributing to strategic planning that drives client success.
With a strong understanding of the client’s business and industry, the Senior Account
Manager proactively identifies opportunities, delivers actionable insights, and ensures the
agency’s work drives meaningful business outcomes, client satisfaction, and profitable
growth.
Key Responsibilities
Account Management & Execution
- Oversee day-to-day client account management, ensuring client priorities, business
context, feedback, and success measures are clearly understood across the team,
while partnering with PM to ensure delivery plans, timelines, and workflows support
those priorities.
- Support account planning and continuously refine strategies to meet evolving client
needs
• Ensure all deliverables align with client objectives and agency standards
Growth & Financial Management
- Support scope alignment, pricing context, account health, and commercial inputs in
partnership with leadership, Finance, and PM.
• Contribute to account forecasting and performance visibility by providing client
context, growth opportunities, and risk inputs, in partnership with PM and Finance.
• Identify and support opportunities for organic growth and improved account health
Client Partnership
- Build and maintain strong client relationships at appropriate levels
• Actively listen to client needs and challenges, providing thoughtful
recommendations and solutions
- Collaborate effectively with client stakeholders and external partners
Strategic Contribution
- Contribute to analysis of client business, competition, and market landscape
• Translate insights into actionable strategies and recommendations
• Partner with cross-functional teams to develop solutions that address client
challenges and opportunities
Cross-Functional Collaboration
- Ensure seamless coordination across internal teams (media, creative, analytics,
operations)
- Maintain clear scopes of work and support effective workflow processes
• Support onboarding of new clients to ensure strong integration and early success
Team Leadership & Development
- Manage and develop junior team members, setting clear goals and expectations
• Provide ongoing coaching, feedback, and growth opportunities
• Contribute to talent planning and team development
Business Development
- Support new business efforts through research, strategy, and pitch development as
needed
What Success Looks Like in This Role
- Strong execution and effective management of day-to-day account operations
• Consistent delivery of high-quality work aligned to client goals
• Positive, growing client relationships and high levels of satisfaction
• Contribution to account growth and improved financial performance
• Proactive identification of opportunities and solutions that add client value
• Well-coordinated cross-functional teams delivering efficiently
• Engaged, developing junior team members
Required Knowledge and Skill Set
- Strong account management and organizational skills
• Ability to manage multiple projects and priorities in a fast-paced environment
• Understanding of client business, industry dynamics, and marketing fundamentals
• Experience with account financials, including scoping and forecasting
• Strong problem-solving and critical thinking abilities
• Effective communication and relationship-building skills
• Ability to collaborate across cross-functional teams
• Demonstrated ability to identify growth opportunities and contribute to strategic
thinking
- Adaptability and ability to navigate changing client needs and priorities
Qualifications
- 5–8 years of experience in account management or a client-facing marketing,
advertising, or media role (agency experience preferred)
• Demonstrated ability to manage accounts and contribute to client growth
• 1+ years of people management or mentorship experience
• Cross-functional experience working with media, creative, analytics, or operations
teams preferred
- Experience in media and/or research is a plus
• Willingness to travel as needed based on client requirement
Interested?
Apply by submitting your resume and a brief note outlining your healthcare or media experience.
Underscore Marketing is a woman-owned, independent agency specializing in life sciences. Since 2002, we've helped clients gain a competitive edge through bold, data-driven promotional strategies that deliver measurable results.
Our team comprises media, strategy, and omnichannel analytics experts who thrive on collaboration, innovation, and results. When you join Underscore, you become part of a dynamic environment where your ideas matter, your growth is supported, and your work helps elevate brands in a competitive healthcare landscape.
If you're passionate about making a difference and want to be part of a team that values integrity, creativity, and results, if that sounds like you, we invite you to share.
Equal Employment Opportunity Statement
Underscore is committed to creating a diverse and inclusive workplace. We provide equal employment opportunities to all employees and applicants without regard to race, color, religion, sex, sexual orientation, gender identity or expression, national origin, age, disability, genetic information, veteran status, or any other protected characteristic under applicable law. We believe that diversity drives innovation and success, and we welcome candidates from all backgrounds to apply.
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