Senior Account Manager – Remote
Intertek, a leading provider of quality and safety solutions to many of the
world’s top-recognized brands and companies, is actively seeking a Senior
Account Manager to join our People Assurance team - Remote. This is a fantastic
opportunity to grow a versatile career in SaaS.
Intertek's People Assurance teams empower your workforce to identify and close
operational gaps and mitigate risk by assuring smart actions across your
organization. Intertek Alchemy provides frontline worker training solutions for
processors, manufacturers, packagers, and distributors of all sizes. Intertek
Catalyst inspires and engages workforces with highly creative, custom-branded,
asset protection communication programs tailor-made strategic solutions designed
to leverage our clients' company brand, values, and objectives to optimize the
culture of their people. Intertek Wisetail provides a custom-branded training
and communication platform built to engage today’s workforce with a complete
learning management system, giving customers the tools to grow their passionate
workforce. Intertek is continually innovating and evolving to reduce risk for
consumers, brands and organizations in every sector and industry around the
world. We go beyond Testing, Inspection and Certification of products: we are a
Total Quality Assurance Provider to industries worldwide. Our Purpose: Bringing
quality, safety, and sustainability to life.
What are we looking for?
The Senior Account Manager is responsible for the long-term success, retention,
and growth of a portfolio of Wisetail's most strategic accounts. The Senior
Account Manager works as an extension of each client's business, guiding clients
toward measurable outcomes while identifying opportunities for expanded impact
and multi-year growth. This is a senior individual contributor position with no
direct reports; in addition to carrying a book of business, the Senior Account
Manager sets the standard for account management practice across the team
through mentorship, escalation support, and contribution to team playbooks. This
position will travel up to 25% of the time.
Shift/Schedule: 8:00 AM to 5:00 PM Local Time M-F
Salary & Benefits Information
The salary range for this position is $85,000 - $99,844. Individual compensation
packages are based on a variety of factors unique to each candidate including
skill set, experience, qualifications, and other job-related reasons.
In addition to competitive compensation packages, when working with Intertek you
can expect benefits including medical, dental, vision, life, disability, 401(k)
with company match, generous vacation / sick time (PTO), tuition reimbursement
and more.
What you’ll do:
Own the long-term success, retention, renewal, and growth strategy for a
portfolio of strategic client accounts.
Build and maintain strong executive and cross-functional stakeholder
relationships through regular engagement, business reviews, and trusted
advisory support.
Develop and execute account plans, expansion strategies, and adoption
initiatives aligned with client business objectives and ROI goals.
Identify growth opportunities, create proposals, forecast renewals and
upsells, and lead contract negotiations to achieve retention and revenue
targets.
Monitor account health, analyze performance and ROI metrics, mitigate risks
proactively, and recommend solutions that drive program success.
Translate client needs into effective platform, content, and operational
strategies while providing guidance on product capabilities, integrations,
and best practices.
Support organizational success by maintaining CRM accuracy, sharing customer
insights, mentoring team members, contributing to process improvements, and
assisting with hiring
Minimum Requirements & Qualifications:
Bachelor’s degree (or equivalent combination of education and experience)
with 5+ years of success in senior client-facing SaaS or technology account
management roles focused on renewals, retention, and growth.
Proven ability to lead executive-level stakeholder discussions, manage
complex long-cycle accounts, and deliver consultative, value-driven solutions
across multiple business functions.
Strong analytical, organizational, and communication skills, with experience
developing ROI-based recommendations, interpreting performance data, managing
competing priorities, and presenting to executive audiences.
Customer-focused, detail-oriented professional with strong technical and
administrative capabilities, the ability to travel as needed, and
authorization to live and work remotely within the United States.
Intertek: Total Quality. Assured.
Intertek is a world leader in the Quality Assurance market, with a proven,
high-quality business model and a global network of customer-focused operations
and highly engaged subject matter experts. With passion, pace, and precision we
work to exceed our customers’ expectations, while engaging with our employees to
be 10X in their performance and professional growth.
Intertek is a drug-free workplace. As a condition of employment, certain
positions may be required to pass a pre-employment drug test based on the type
of work that will be performed.
We Value Diversity
Intertek’s network of phenomenal people are our greatest assets, and the
diversity they bring fuels our success. Intertek is an Equal Employment
Opportunity Employer that values inclusion and diversity. We take affirmative
action to ensure all qualified applicants will receive consideration for
employment without regard to race, color, religion, sex, sexual orientation,
gender identity, national origin, disability, veteran status, or other legally
protected characteristics.
For individuals with disabilities who would like to request accommodation, or
who need assistance applying, please email intertekhrusa@intertek.com or call
1-877-694-8543 (option #5) to speak with a member of the HR Department.
Intertek is a leading Total Quality Assurance provider to industries worldwide.
Our network of more than 1,000 laboratories and offices in more than 100
countries, delivers innovative and bespoke Assurance, Testing, Inspection and
Certification (ATIC) solutions for our customers' operations and supply chains.
Working at Intertek means joining a global network of state-of-the-art
facilities and passionate people who deliver superior customer service with a
purpose of bringing quality, safety, and sustainability to life.
Intertek’s People Assurance team provides range of workforce-focused solutions
that empower our clients’ employees to identify and close operational gaps and
mitigate risk by assuring smart actions across organizations. Our services give
clients the tools they need to build, maintain, and protect their brands,
supporting them in the continuous evolution of their workforce to maximize
employee potential.