Job Description
1. Title of Job
Engineer, Professional Services
2. Description of Overall Responsibilities
- Conducts security assessments for primary customers of the company, and designs security systems and processes.
- Builds, maintains, and upgrades security technology, such as log analysis, endpoint security, network security and so on, for the safe use of computer networks and the transmission and retrieval of information.
- Plans, coordinates, and implements the sales of new products and services in areas such as cyber security with Sales & Marketing Departments
- Performs installation and troubleshooting at site. (Required business trip.)
- Composes and issue work records and project records of installation and configuration for each customer.
- Reports the status of each project and troubleshooting progress to your team/project leader.
- Reports and archive actual solutions and countermeasures of troubleshooting for future reference.
- Controls project management for both pre-sales and post-sales.
- Controls projects, vendors and subcontractors for delivery and completion of projects on time.
- Performs product research and market trend analysis as requested by your team leader and verifies new technologies.
- Prepares written presentations, proposal and/or reports as requested by your team leader and performs presentation to customers.
- Prepares operations and procedures manuals in operating more efficiently and effectively.
< Technical Qualifications >
Maintain the following latest standards of technologies to provide appropriate IT and Security solutions to meet the customer's requirement.
Must be native level in Japanese, Fluent in English.
- Microsoft, Citirx, VMware and other major software vendor's product.
- Cisco, Fortinet, Palo Alto and other major network vendor's devices.
- Unix/Linux, Windows server operation and maintenance.
- Security software and solutions for servers and PCs.
- Security Tools such as SASE, EDR, Vulnerability check and so on.
- Local and Wide Area Network technologies.
- Virtualization and storage technologies.
- Managed Service Provider (MSP), Managed Security Service Provider (MSSP) Operation
- Secure configuration guidelines such as CIS Benchmark, etc.
3. Reporting
This position reports to Manager, department of Professional Services. Others will be designated by President & CEO if necessary.
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