Are you looking for limitless career opportunities with a company that values
growth, innovation, and teamwork? At Ntiva, we’re more than a Managed Services
Provider, we’re a community dedicated to helping each other, our clients, and
their businesses thrive both personally and professionally. Ntiva is a culture
of people who are passionate about the work…and each other.
Our clients view us as an essential part of their teams, relying on us for
strategic guidance, fast solutions to complex challenges, and proactive support.
With strategic locations across the U.S. and leadership from our founder, Steven
Freidkin, we’re on the front lines of a fast-paced industry, facing
cybersecurity threats and rapid technology changes together.
If you thrive in a dynamic, supportive environment and enjoy going above and
beyond, we’d love to meet you. Come explore one of our many opportunities and
grow with us!
How you’ll make an Impact
As a Security Analyst I, you'll be our first line of defense against cyber
threats. You'll swiftly respond to security alerts, investigate potential
malicious activity, secure compromised accounts, and review change activity to
prevent or minimize security events. By managing routine security tool
adjustments and escalating complex issues, you'll ensure our defenses remain
effective and responsive, safeguarding our client's assets and data.
Location and Work Expectations
This is a remote position; however, team members should be willing and able
to travel if the need arises, though such travel is expected to be
infrequent. Candidates with proximity to one of our Centers of Excellence are
preferred (Lombard, IL; McLean, VA; Shreveport, LA; Overland Park, KS).
Schedule: 4 days on, 3 days off! Friday-Monday, 12am–11am CST (following a
required training period on day shift, M–F 8am–5pm CST — duration varies by
individual progress)
This role also includes participation in a rotating on-call schedule.
What you will be doing
Monitor & Investigate: Actively monitor security dashboards, queues, and
alerts from various sources (automated tools, escalated tickets) to detect
potential threats.
Incident Triage & Response: Conduct initial investigations into security
alerts, perform rapid response actions like securing user accounts, and
collect necessary log data for analysis.
Escalate Effectively: Analyze findings to determine the scope and severity of
incidents, resolving straightforward issues and escalating complex cases to
Level 2 Analysts with clear, concise information.
Security Tool Management: Review and implement authorized, routine changes to
security tools, such as processing client exemption requests in the EDR or
temporarily adjusting settings for testing.
Collaborate with the Security Team: Work closely with fellow analysts and
security engineers, sharing information, participating in team discussions,
and contributing to a collaborative security environment.
Engage with Users/Clients: Communicate professionally and clearly with
end-users or clients to gather details about potential security issues,
explain security procedures, and provide guidance during incident resolution.
Liaise Across Departments: Interact effectively with other teams (e.g.,
Reactive Support, Client Strategy, NOC) to coordinate security responses and
share necessary information.
Document Actions: Maintain accurate and detailed records of investigations,
actions taken, communications, and resolutions within ConnectWise.
Provide Support: Offer timely and helpful support related to security
inquiries, upholding a professional and customer-service-oriented approach in
all interactions.
You’ll be successful in this role if you have
1-2 years of experience in Cybersecurity
3-5 years in an IT role including log analysis, account/access management, or
endpoint troubleshooting
This is a full-time role requiring your full alertness and reliable
attendance during scheduled hours. Additional outside employment, regardless
of hours, is not permitted
CySA+, GCIH, or SC-200 (or actively pursuing)
Hands-on exposure to at least one EDR/SIEM platform (e.g., SentinelOne,
CrowdStrike, Microsoft Defender, Microsoft Sentinel)
Direct hands-on experience using ConnectWise Manage for ticket documentation,
with a demonstrated track record of clear, timestamped, audit-ready incident
notes
Must have practical familiarity with at least one of: SIEM log correlation,
Windows Event Viewer (Security log IDs like 4624/4625/4648), or a
ticketing-based alert queue
Sharp attention to detail with a proactive approach to accuracy and
thoroughness
Passion for delivering outstanding customer service, with a track record of
exceeding client expectations
Strong enthusiasm for learning new things and ability to adapt to evolving
technology trends and industry advancements
This role involves extended periods of sitting or standing and regular use of
computers and office equipment
Required language skills
Ability to communicate professionally, in English, both written and orally
Ability to write business correspondence and process procedures
Ability to effectively present information and respond to questions from
groups of managers, clients, and the general public
Bonus points for
Security + Certification
Benefits and Perks
Medical, Dental and Vision coverage for employee and family
401k + company-matched contributions 4% match on 5% contribution - no vesting
period! (Employee and Company contribute after 90 days)
Group Term Life and Accidental Death and Dismemberment coverage (company
provided)
Short-Term (voluntary enrollment) and Long-Term Disability coverage (company
provided)
Health Savings Account (HSA) Options / PPO Options
Employee Assistance Program
Paid Time Off (PTO) + Volunteer Time Off (VTO) + 8 Paid Holidays + 3 Floating
Holidays
Education Reimbursement Program
Generous Employee Referral Program - cash bonus for successful referrals!
Dynamic Recognition and Rewards
Clear Promotion and Advancement Tracks
Work with Industry-Leading Talent
The base pay range for this position is expected to be between $49,000.00 and
$70,000.00 per year. The base pay offered may vary depending on multiple
non-discriminatory factors including, but not limited to, market location,
job-related knowledge, skills, and experience. The total compensation package
for this position also includes medical benefits, 401(k) eligibility, and PTO.
Additional details of participation in these benefit plans will be provided if
an employee receives an offer of employment.
FLSA Status: Salaried, Exempt
Work Authorization Criteria
In compliance with federal law, all persons hired will be required to verify
identity and to complete the required employment eligibility verification form
upon hire. Due to federal government contract obligations, this position
requires U.S. citizenship.
Workspace Requirements and Remote Work Policy
Team members must establish a dedicated safe workspace that is free from
distractions, hazards, and that is secure from unauthorized access. This
includes following Ntiva’s IT User and Security Policies that include but are
not limited to password-protecting all equipment, keeping confidential and
proprietary documents secure, refraining from using public Wi-Fi, having
adequate arrangements in place to avoid significant interruptions from
caregiving responsibilities during work hours (except in emergency situations
with manager approval). Any remote work away from a team member’s normal
expected dedicated safe workspace must be requested by team member, is subject
to review by management, and must adhere to Ntiva policies and procedures.
Our Commitment to a Diverse Workforce
At Ntiva, we are committed to creating and maintaining a diverse, inclusive, and
welcoming work environment for all employees and job applicants. We firmly
believe that a diverse workforce fosters a wider range of perspectives,
experiences, and ideas that lead to increased creativity, innovation, and
problem-solving capabilities. As an equal opportunity employer, we actively seek
to recruit and retain a diverse workforce that reflects the communities we
serve. We prohibit discrimination of any kind, including but not limited to
race, color, religion, gender, gender identity or expression, sexual
orientation, marital status, national origin, age, hair length, protective
hairstyles, organ donor status, disability, veteran status, or any other legally
protected status and comply with all applicable laws governing nondiscrimination
in employment.
Application Deadline: The sooner you apply, the sooner we can get to know you!
Submit your resume today! Applications will be accepted until 11/3/26.