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About careerpulse
careerpulse is a global leader in advanced logistics and supply‑chain technology solutions. With a portfolio that spans order management, inventory control, warehouse automation, and real‑time analytics, careerpulse empowers businesses to move products faster, more accurately, and at lower cost. Our mission is to deliver end‑to‑end visibility and intelligence that transforms how companies manage their supply chains, from the first order to the last delivery.
At careerpulse, we believe that technology is only as powerful as the people who build, deploy, and support it. That’s why we invest heavily in our talent, offering a culture of continuous learning, collaboration, and innovation. Whether you’re a seasoned IT professional or an emerging tech enthusiast, careerpulse provides the tools, resources, and opportunities to grow your career while making a real impact on the world’s most complex supply‑chain networks.
Role Overview
The Remote Customer Technology Consultant will serve as the bridge between careerpulse’s cutting‑edge technology platform and our diverse customer base. In this part‑time, fully remote role, you will manage end‑to‑end customer programs, lead cross‑functional project teams, and ensure that our solutions deliver measurable value to clients across the globe. Your work will directly influence customer satisfaction, operational efficiency, and the continuous improvement of careerpulse’s product suite.
Key Responsibilities
- Program Management: Own the lifecycle of customer technology programs, from initial scoping to post‑deployment support, ensuring alignment with business objectives and service‑level agreements.
- Customer Engagement: Build and nurture strong relationships with key stakeholders, acting as the primary point of contact for all technical and operational inquiries.
- Project Leadership: Guide onsite and remote IT teams within a matrix organization, setting clear expectations, monitoring progress, and driving timely delivery.
- Software Development Oversight: Oversee all phases of software development and production support, including planning, design, testing, and deployment of application enhancements.
- Production Support & Incident Management: Monitor production environments, identify defects, coordinate resolution, and maintain transactional integrity to meet or exceed service‑level targets.
- Reporting & Analytics: Review and refine systematic reporting tools for billing, claims, and performance metrics; generate actionable insights for continuous improvement.
- Process Improvement: Maintain comprehensive action‑item logs and IT metrics packages; champion best practices and process enhancements across the organization.
- Strategic Planning: Participate in strategic initiatives, providing subject‑matter expertise on system capabilities, interfaces, and customer touchpoints.
- Compliance & Governance: Ensure adherence to corporate vision, mission, values, and ethical standards; stay current on supply‑chain technology trends and regulatory requirements.
Essential Qualifications
- Bachelor’s degree in Computer Science, Information Systems, or a related field.
- 6–8 years of progressive experience in IT program management, customer technology consulting, or a similar role within the supply‑chain domain.
- Proficiency with Microsoft Office Suite (Word, Excel, PowerPoint, Project) and strong analytical skills.
- Hands‑on experience with middleware, client‑server applications, and version control tools such as CVS or Git.
- Deep understanding of supply‑chain applications: Order Management, Inventory, Manufacturing Execution, and Warehouse Management Systems.
- Excellent verbal and written communication skills, capable of translating technical concepts for non‑technical audiences.
- Strong business acumen and the ability to influence cross‑functional teams.
- Experience with structured processes and methodologies (e.g., ITIL, Agile, Scrum).
- Knowledge of enterprise hardware platforms (Linux, Windows, Oracle databases) and BI tools (Oracle BI, Spotfire).
- Familiarity with SSAE‑16/SSAE‑18 SOC and IT General Controls is highly desirable.
Preferred Qualifications
- Experience with Manhattan WMS or other leading warehouse management systems.
- Background in New Product Introduction, testing/diagnostics, and software/BIOS installation.
- Proven track record of leading remote or distributed teams.
- Certification in project management (PMP, Prince2) or ITIL.
- Fluency in additional languages (e.g., Spanish, Mandarin) is a plus.
Skills & Competencies
- Technical Proficiency: Ability to troubleshoot complex systems, integrate disparate applications, and implement scalable solutions.
- Leadership & Influence: Demonstrated ability to guide teams, resolve conflicts, and drive consensus across functional boundaries.
- Customer‑Centric Mindset: Passion for delivering exceptional service and anticipating client needs.
- Analytical Thinking: Strong data‑driven decision making, with a focus on metrics and continuous improvement.
- Adaptability: Comfortable working in a fast‑paced, evolving environment with shifting priorities.
- Communication: Clear, concise, and persuasive communication in both written and verbal formats.
Career Growth & Learning Opportunities
At careerpulse, your growth is our priority. As a Remote Customer Technology Consultant, you will:
- Participate in structured mentorship programs that pair you with senior leaders across technology, operations, and business development.
- Access a wide range of learning resources, including online courses, certifications, and internal knowledge bases covering emerging technologies such as AI, IoT, and blockchain.
- Engage in cross‑functional projects that expose you to new domains, from procurement to customer experience, expanding your skill set and career trajectory.
- Earn recognition through careerpulse’s Innovation Awards and Employee of the Month programs, celebrating contributions that drive business impact.