About brighthush and the Retail Experience Revolution
brighthush is more than a retailer; it’s a movement that reimagines how people discover, experience, and love fashion. With a portfolio that blends timeless style, unbeatable value, and a commitment to sustainability, brighthush has become the go‑to destination for shoppers who crave quality without compromise. Our stores are vibrant, fast‑paced hubs where creativity, customer focus, and teamwork converge to create unforgettable moments. Whether you’re stepping into one of our flagship locations, navigating a bustling distribution center, or collaborating from our global headquarters, you’ll find a culture that celebrates diversity, nurtures growth, and rewards innovation.
Why Join brighthush?
- Impactful Work: Every interaction you facilitate shapes a customer’s journey and strengthens loyalty to the brighthush brand.
- Career Momentum: From entry‑level roles to senior leadership, brighthush offers clear pathways for advancement and continuous learning.
- Inclusive Culture: We champion an environment where every voice is heard, and every team member feels valued.
- Competitive Compensation & Benefits: Enjoy a comprehensive package that supports your well‑being, financial security, and professional development.
- Global Reach: Work with colleagues across the U.S., Canada, and beyond, gaining exposure to diverse markets and best practices.
Position Overview
As a Customer Experience Coordinator at brighthush, you will be the frontline guardian of our brand promise. You’ll lead a team of Associates in delivering prompt, courteous service, while championing our loyalty programs and ensuring a pristine, organized store environment. Your role blends people management, operational excellence, and customer advocacy to create a seamless, memorable shopping experience.
Key Responsibilities
- Lead by example: greet every customer with warmth, professionalism, and a genuine desire to help.
- Supervise and coach a diverse team of front‑end Associates, ensuring they embody brighthush’s service standards.
- Assign registers, manage POS coverage, and coordinate breaks to maintain optimal staffing levels.
- Address customer concerns swiftly, turning challenges into opportunities for delight.
- Maintain a clean, organized, and visually appealing store layout that highlights featured merchandise.
- Promote and upsell loyalty programs, ensuring Associates understand benefits and can articulate value to shoppers.
- Collaborate with store management to align daily priorities with the store plan and corporate objectives.
- Support shrink reduction initiatives by monitoring inventory accuracy and reporting discrepancies.
- Enforce safety protocols, fostering a secure environment for customers and staff alike.
- Participate in ongoing training, share best practices, and contribute to continuous improvement projects.
- Provide constructive feedback, recognize achievements, and facilitate professional growth for team members.
Essential Qualifications
- Minimum 1 year of retail experience, with at least 6 months in a supervisory or leadership capacity.
- Strong understanding of merchandising techniques and visual display principles.
- Exceptional communication skills—both verbal and written—paired with a keen eye for detail.
- Ability to multitask in a fast‑moving environment while maintaining high service standards.
- Proficiency with POS systems and basic data entry; familiarity with loyalty program platforms is a plus.
- Flexibility to work a variety of shifts, including evenings, weekends, and holidays.
- Team‑player mindset with a proven track record of motivating and developing Associates.
- Commitment to upholding labor laws, company policies, and ethical standards.
Preferred Qualifications
- Experience in a high‑volume retail setting or distribution center.
- Background in customer service analytics or performance metrics.
- Knowledge of safety and compliance regulations within a retail context.
- Previous exposure to training and development programs for front‑end staff.
Core Competencies
- Customer‑Centric Mindset: Passion for creating positive experiences that drive loyalty.
- Leadership & Coaching: Ability to inspire, mentor, and elevate team performance.
- Operational Excellence: Strong organizational skills and a data‑driven approach to problem solving.
- Adaptability: Thrive in a dynamic environment and pivot quickly when priorities shift.
- Integrity & Confidentiality: Maintain trust by safeguarding sensitive information and adhering to ethical standards.
- Collaboration: Work effectively across departments to achieve shared goals.
Career Growth & Learning Opportunities
At brighthush, your career trajectory is as dynamic as the retail landscape. As a Customer Experience Coordinator, you’ll gain:
- Hands‑on leadership experience that prepares you for Store Manager or District Manager roles.
- Access to brighthush’s Learning & Development portal, featuring courses in retail operations, customer psychology, and data analytics.
- Mentorship from senior leaders who share insights and guidance to accelerate your professional growth.
- Opportunities to lead cross‑functional projects, such as store redesigns, loyalty program launches, or sustainability initiatives.
- Recognition through brighthush’s Employee of the Month and Performance Excellence awards.
Work Environment & Culture
Our stores are more than just retail spaces—they’re hubs of creativity, collaboration, and community. At brighthush, you’ll experience:
- A supportive, inclusive culture that values diversity and encourages open dialogue.
- Team‑building events, from seasonal celebrations to community outreach projects.
- A flexible work schedule that respects your personal commitments while meeting business needs.
- Access to a vibrant employee resource network, including wellness programs, peer support groups, and professional networking circles.
Compensation & Benefits
While the starting hourly rate for this role ranges from $15.00 to $15.50, your total compensation package will reflect your skills, experience, and performance. In addition to a competitive base salary, brighthush offers:
- Health, dental, and vision insurance plans that cover you and your family.
- Retirement savings options with company matching to help you plan for the future.
- Paid time off, including vacation, sick leave, and holidays, to support work‑life balance.
- Employee discounts on all brighthush merchandise, allowing you to enjoy the latest trends at a fraction of the price.
- Ongoing professional development programs, tuition reimbursement, and leadership training to fuel your career growth.
- Wellness initiatives such as on‑site fitness classes, mental health resources, and wellness stipends.
How to Apply
Ready to elevate your career and make a lasting impact on the retail experience? Submit your application through our careers portal or click the link below to start the process. We’re excited to learn how your passion, skills, and vision align with brighthush’s mission to deliver exceptional customer journeys.
Apply for this job