Search Program Coordinator
Full-Time | Fully Remote | Evening & Weekend Flexibility Required
Posted by Forge Performance Group Inc. on behalf of a client
About the Opportunity
- Forge Performance Group Inc. is a Recruitment & Talent Management solutions team located in Calgary, AB.
- We are currently recruiting on behalf of one of our clients for a Search Program Coordinator to support a time-sensitive search and response program focused on missing children.
- This is an important operational role for someone who is highly organized, detail-oriented, responsive, and comfortable managing sensitive information in a fast-paced environment.
- The successful candidate will help coordinate alerts, monitor incoming tips and public communications, maintain accurate case records, and ensure critical information is reviewed and communicated promptly through established procedures.
- This is a full-time, fully remote position, primarily focused on weekday daytime coverage, with flexibility required to support occasional evening and weekend coverage as operational needs arise.
Key Responsibilities
- Search Program Coordination & Response
- Receive, review, and process incoming requests from police agencies requiring search program support.
- Enter, verify, and maintain accurate case information across approved databases, systems, and communication channels.
- Coordinate the activation, distribution, updating, and closure of search alerts in accordance with established procedures.
- Ensure case information is accurate, current, and consistent across internal and public-facing channels.
- Monitor active cases and implement updates promptly as new information is received.
- Escalate emerging issues, risks, and urgent matters to the appropriate leadership contact.
- Tip Intake & Information Management
- Monitor incoming tips, sightings, public messages, and other case-related information.
- Review information promptly to identify relevant details, potential safety concerns, and updates requiring action.
- Document and forward tips to the appropriate police agency in accordance with established protocols.
- Maintain detailed records of information received, actions taken, and notifications made.
- Recognize and escalate urgent, sensitive, incomplete, or unclear information.
- Social Media & Public Communications Monitoring
- Monitor social media messages, comments, mentions, and tags for tips, sightings, and case updates.
- Review public interactions carefully and direct relevant information through the appropriate response process.
- Monitor designated police information feeds and media-monitoring tools for new or updated case information.
- Track developments involving active cases and communicate relevant changes promptly.
- Reporting & Records Management