Overview
We are seeking an experienced Scrum Master to drive Agile delivery and support application development teams. You will facilitate Scrum ceremonies, manage delivery execution across multiple teams/streams, coordinate stakeholders, and ensure timely resolution of blockers, risks, and dependencies. Fluency in English and Chinese is required.
Key Responsibilities
- Serve as a Scrum Master (or Agile Delivery Lead) for application delivery teams, ensuring Agile practices are followed and continuously improved.
- Facilitate Agile ceremonies (e.g., Sprint Planning, Daily Standups, Reviews, Retrospectives) and delivery meetings to keep discussions action-oriented, tracked, and taken to closure.
- Support end-to-end delivery execution, including system enhancements, production support, QA, UAT, and release coordination.
- Use Jira to manage backlogs, track sprint/workflow progress, manage issues, maintain dashboards/reporting, and ensure accurate delivery data.
- Coordinate multiple products, product teams, and delivery streams concurrently, ensuring clear priorities, dependencies, risks, and action items.
- Partner with local, remote, distributed, offshore, and vendor teams to maintain alignment, communication, ownership, and delivery visibility.
- Identify, track, and escalate blockers, dependencies, overdue items, delivery risks, and key decision points in a timely manner.
- Work closely with stakeholders across BA, Development, QA, PMO, Infrastructure/Platform, Information Security, vendors, and business users to ensure smooth coordination and communication.
Requirements
- Bachelor's degree in Information Technology, Computer Science, Project Management, or related discipline.
- 8+ years of hands-on experience in Scrum Master/Agile Delivery, IT project coordination, application development coordination, software delivery support, or a related role.
- Strong experience supporting application development delivery, including enhancements, production support, QA, UAT, and release coordination.
- Proficiency with Jira (backlog management, sprint/workflow tracking, issue management, dashboards, reporting).
- Demonstrated ability to coordinate multiple teams and delivery streams with strong prioritization and dependency management.
- Excellent stakeholder management, communication skills, and ability to drive execution through structured follow-up and escalation.
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