International Corporate Contractor - Scheduling Coordinator
Operations
Description
***This is a corporate contract position and must be filled by someone who lives outside of the United States***
JOB DESCRIPTION
Position: Scheduling Coordinator I Status: Contract
Supervisor’s Title: Team Lead, Scheduling Coordinator
Primary Goal: The Scheduling Coordinator I coordinates communication with clients and interpreters with the provision of interpretation services, provides first-level issue resolution and acts as the primary point of contact for clients and vendors under general supervision.
Responsibilities:
Answers phone calls, and triages needs of caller, handling the scheduling of routine and non-complex interpreting jobs
Maintains the scheduling email box by reviewing each request and responding timely and appropriately to each request.
Approaches requests with a can-do attitude and maintains professional relationships with interpreters and clients
Conducts intake of requests for interpretation services, assessing the request against qualifications of existing interpreter pool
Works closely within the scheduling system, maintaining business processes, best practices, and performing administrative duties
Complies with the scheduling process to keep the requests organized and status up to date with appointment
Escalates issues appropriately while gaining experience in problem resolution
Covers for lunches/breaks/vacations for other scheduling coordinators
Attends scheduled training activities and meetings.
Other duties as assigned
Required Minimum Education and Experience:
High school diploma or equivalent
6+ months of experience in scheduling
Strong verbal and written communication skills with a ‘service-first’ mindset
Background in customer-facing roles with a demonstrated ability to maintain a positive and professional attitude
Experience in the healthcare of language services industry preferred
Demonstrated proficiency with Microsoft Office Word
Experience with Google Docs and Apple/Mac Operating System preferred
Additional Preferred Requirements:
Ability to work independently in a decentralized environment, without the reliance on direct authority
Highest level of personal and professional integrity and ethics
Proven ability to interpret strategic and operational business requirements
Value strong teamwork and collaboration skills
Demonstrated problem solving and decision-making skills;
Ability to manage multiple initiatives and projects and prioritize needs
Strong sense of service and passion for the company and business
Authorized to legally work for any employer in the United States
Willingness to submit to any requested background checks
Fluent in English
Competencies: To perform the essential functions of this position and the job successfully, GLOBO Foundations - Core Competencies: GLOBO has created a roadmap to success outlining the key KSAs and competencies in each job band. As an individual contributor, to perform the essential functions of this position and the job successfully, an individual should demonstrate the following competencies.
Drive Results - Take accountability for individual outcomes - good or bad; Prioritize work to support Company rocks.
Communicate Effectively - Listen with intent to understand; Ask questions to ensure understanding.
Developing Self and Others - expand self-awareness and be open to feedback; take ownership/seek opportunities for learning, career growth, and development.
Growth-Focused - Develop a growth mindset by keeping an open mind during change; Seek opportunities to move out of your comfort zone.
Customer Centricity - Consistently provides excellent customer service; Actively gathers and leverages information to understand current and emerging customer priorities, problems, expectations, and needs - presents proposed solutions within areas of responsibility.
Supervisory Responsibilities: This position does not have direct supervisory responsibilities.
High school diploma or equivalent; 6+ months scheduling experience; strong verbal and written communication; customer-facing background; Microsoft Office Word proficiency; authorized to work in the US; willing to undergo background checks; fluent in English.
Key Responsibilities
- scheduling interpreting jobs
- answering phone calls
- maintaining scheduling email
Skills & Tools
Microsoft Office Word, Google Docs, Apple/Mac Operating System
Job Details
- Category: Customer Service
- Seniority: Entry Level
- Commitment: Contract
- Workplace: Remote — United States
- Languages: English
About GLOBO Language Solutions
A language solutions company providing interpretation services and scheduling coordination. — Industry: Information Technology