This is a Fully Remote Job
About Our Client:
Neurocare, Inc. is a provider specializing in sleep disorder programs. The organization partners with academic medical centers, community hospitals, and physician groups to design and manage diagnostic sleep testing services. It has over 25 years of experience and is recognized for its focus on patient care and customer service in the New England area.
About the Opportunity:
The REMOTE SCHEDULING COORDINATOR role is focused on supporting patient access to diagnostic sleep testing by managing scheduling and communication. This position ensures patients receive accurate information, coordinates with clinical teams and physicians, and verifies insurance to facilitate compliant billing. The role is critical for maintaining service quality and operational efficiency in patient scheduling.
Responsibilities:
Handle heavy inbound and outbound phone calls
Schedule at least 20 patients daily
Collect patient history and clinical data prior to appointments
Educate patients on sleep testing procedures and related services
Verify insurance eligibility online before scheduling
Coordinate with clinical staff to ensure availability
Communicate with physicians and insurance providers to resolve issues
Report weekly and monthly data relevant to assigned sites
Perform other duties as assigned
Requirements:
Minimum 1 year customer service experience
Experience in a medical setting preferred
High school diploma or GED
Bilingual English/Spanish preferred
Associate’s or Bachelor’s degree preferred
Strong multitasking and organizational skills
Proficiency in Microsoft Office and ability to learn new software
Excellent telephone communication skills
Ability to work one weekend day and one evening shift per month
Remote workspace must be private and secure with password-protected internet, and free of concurrent responsibilities during work hours
Pay Range and Compensation Package:
The pay range and compensation package for this role will be determined based on the candidate's experience, skills, and other relevant factors.
Equal Opportunity Statement:
Our client is an equal opportunity employer. They celebrate diversity and are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, or national origin.
Note:
TalentHop is a recruitment partner of this role. Please note that all employment decisions, including candidate assessment, interviews, hiring, compensation, and employment terms, are made exclusively by the hiring employer.