Part-time Scheduling Coordinator
We are an installation company that installs: windows, doors, garage door openers and appliances at pre-existing residential homes.
Role and Responsibilities
Scheduling coordinators are expected to provide excellent customer service by managing a customer's availability with our installation team openings, in order to find an appointment time that meets everyone's needs.
Manage inbound customer calls
Make outbound customer calls as needed
Review and place Detail, Installation, and Work Order appointments on the schedule calendar
Coordinate customer availability with crew openings to optimize daily routing
Coordinate missed or rescheduled appointments due to weather and equipment issues
Data Entry and Invoicing
Note orders accordingly based on customer communication
Qualifications and Education Requirements
Experience in coordinating and routing
Experience in a high pace call center atmosphere (preferred)
Experience using CRM software
Customer service experience
Preferred Skills
Good phone etiquette
Ability to remain calm under pressure
Ability Manage multiple calls simultaneously
Ability to deescalate customer situations
Work Remotely
Must have high-speed internet access, wifi with ethernet port
Pay: $16.00 - $17.00 per hour
Work Location: Remote