Scheduler/Biller
Department: PCH-EV JV | Perioperative Admin Services
Location: Telecommuting
Shift: Mon-Fri, Days, 8:30am-5pm
Category: Patient Access
Posting #: 1068845
Employee Type: Full-Time
Position Summary The Scheduler/Biller is responsible for coordinating surgical and procedural scheduling activities, managing provider and resource requests, supporting patient access, and ensuring timely and accurate charge posting. This role schedules operating room, radiology PACU, endoscopy, bronchoscopy, PACU, and pre-admission testing (PAT) procedures using designated information systems while ensuring compliance with physician privileges, scheduling protocols, block time utilization, and equipment requirements. The Scheduler/Biller also supports revenue cycle activities through accurate charge review, reconciliation, and posting.
The position requires strong organizational skills, attention to detail, effective communication, and the ability to manage multiple priorities in a fast-paced healthcare environment.
Position Duties
Surgical and Procedural Scheduling
Schedule elective, urgent, and emergent procedures utilizing designated scheduling systems.
Schedule operating room, radiology PACU, endoscopy, bronchoscopy, PACU, and PAT appointments.
Verify physician privileges prior to scheduling procedures.
Schedule procedures in appropriate rooms and assigned block time.
Ensure optimal utilization of procedural and operating room resources.
Enter complete and accurate patient, provider, procedure, and scheduling information.
Review schedules for accuracy and identify potential issues prior to final scheduling.
Coordinate all procedure-related equipment and resource requirements, ensuring necessary supplies are reserved and potential scheduling, equipment, or resource conflicts are identified and resolved in a timely manner.
Monitor schedules and communicate variances impacting patient care or workflow.
Coordinate scheduling requests with physician offices and internal departments.
Serve as a liaison between providers, clinic staff, procedural areas, and hospital departments.
Follow established scheduling policies, procedures, and protocols.
Communication and Coordination
Respond to telephone calls, emails, Teams messages, and scheduling inquiries in a timely manner.
Facilitate communication between physicians, clinic personnel, procedural departments, and ancillary services.
Document physician-specific requests and special scheduling instructions.
Maintain accurate scheduling documentation and records.
Provide scheduling support and guidance to internal and external stakeholders.
Escalate scheduling concerns or barriers as appropriate.
Charge Posting and Billing Functions
Initiate the billing process by entering accurate charges and patient information into the charging system.
Review and post charges from the previous business day.
Reconcile charge-related work queues and billing reports.
Validate charge accuracy and completeness prior to posting.
Research and resolve missing, incomplete, or inaccurate billing information.
Correct scheduling and billing discrepancies in a timely manner.
Utilize medical terminology and approved abbreviations to support accurate charge entry.
Meet department productivity and accuracy standards related to charge posting activities.
System Integrity, Compliance, and Data Management
Maintain confidentiality in accordance with HIPAA and organizational policies.
Ensure accuracy and integrity of scheduling and billing data.
Participate in system testing, upgrades, and workflow changes as assigned.
Maintain current knowledge of scheduling workflows and department procedures.
Performs miscellaneous job related duties as requested.
Phoenix Children's Mission, Vision, & Values
Mission To advance hope, healing and the best healthcare for children and their families
Vision
Phoenix Children's will be the leading pediatric health system in the Southwest, nationally recognized for exceptional care, innovative research and advanced medical education.
We realize this vision by:
Offering the most comprehensive care across ages, communities and specialties
Investing in innovative research, including emerging treatments, tools and technologies
Advancing education and training to shape the next generation of clinical leaders
Advocating for the health and well-being of children and families
Values
We place children and families at the center of all we do
We deliver exceptional care, every day and in every way
We collaborate with colleagues, partners and communities to amplify our impact
We set the standards of pediatric healthcare today, and innovate for the future
We are accountable for making the highest quality care accessible and affordable