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About opportunicore
opportunicore is a leading provider of restoration services, dedicated to helping homeowners and businesses recover quickly from water, fire, and storm damage. With a reputation built on reliability, rapid response, and exceptional customer care, opportunicore has grown into a trusted name across the industry. Our commitment to innovation, continuous improvement, and employee development creates a vibrant workplace where every team member can make a meaningful impact.
Why This Role Matters
As the first point of contact for a bustling restoration operation, the Scheduler & Customer Service Representative (CSR) plays a pivotal role in ensuring that our front office runs like a well‑orchestrated machine. You will be the friendly voice that greets callers, the meticulous organizer who schedules service crews, and the detail‑oriented professional who keeps our dispatch system accurate and up‑to‑date. Your contributions directly affect client satisfaction, crew efficiency, and the overall success of opportunicore.
Key Responsibilities
- Customer Interaction: Answer inbound calls promptly, greet callers with a courteous and professional demeanor, and address inquiries or concerns with empathy and clarity.
- Scheduling & Dispatch: Accurately capture customer orders, input details into opportunicore’s dispatch system, and coordinate service crew assignments to ensure timely response to restoration emergencies.
- Administrative Support: Perform a variety of clerical duties, including filing, data entry, and document preparation, while maintaining an organized front‑office environment.
- Multi‑Task Management: Juggle multiple phone lines, email correspondence, and scheduling requests simultaneously without sacrificing accuracy or quality.
- Technology Utilization: Leverage MS Office, QuickBooks, and other software tools to track appointments, generate invoices, and produce reports for management review.
- Team Collaboration: Work closely with field technicians, project managers, and senior leadership to relay critical information and support seamless operations.
- Continuous Improvement: Identify opportunities to streamline processes, suggest enhancements to the dispatch workflow, and contribute ideas that elevate the overall customer experience.
Essential Qualifications
- Education: High school diploma or GED equivalent.
- Experience: 2–3 years of proven experience in an office environment handling clerical duties and managing a high volume of inbound calls.
- Communication Skills: Excellent interpersonal and verbal communication abilities, with a strong customer‑focused attitude.
- Technical Proficiency: Demonstrated competence with computers, MS Office suite, QuickBooks, and the ability to quickly learn new software platforms.
- Organizational Ability: Strong multitasking skills, attention to detail, and the capacity to accurately input data into the dispatch system.
Preferred Qualifications & Additional Skills
- Previous experience in the restoration or construction industry, providing insight into the unique demands of emergency response scheduling.
- Familiarity with CRM or ERP systems beyond QuickBooks, such as ServiceTitan, JobNimbus, or similar platforms.
- Certification in customer service excellence or office administration.
- Demonstrated ability to remain calm and professional under pressure, especially during peak emergency periods.
- Basic understanding of insurance claim processes, which can enhance communication with clients and adjusters.
Core Skills & Competencies
- Customer Service Excellence: Ability to build rapport quickly, listen actively, and resolve issues efficiently.
- Time Management: Prioritize tasks, meet deadlines, and keep the front office running smoothly during high‑volume periods.
- Problem Solving: Assess situations, identify root causes, and implement practical solutions without escalating issues unnecessarily.
- Team Orientation: Collaborative mindset that supports field crews, management, and fellow office staff.
- Adaptability: Flexibility to adjust schedules and processes in response to changing client needs or unexpected emergencies.
Career Growth & Learning Opportunities
opportunicore invests heavily in the professional development of its employees. As a Scheduler/CSR, you will have access to a structured training program that covers advanced dispatch software, conflict resolution techniques, and industry‑specific knowledge about restoration processes. High performers are encouraged to pursue internal career pathways, such as Senior Scheduler, Operations Coordinator, or even Management roles within the field services division. Ongoing mentorship, cross‑departmental projects, and tuition assistance for relevant certifications further empower you to shape a long‑term career at opportunicore.
Work Environment & Culture
Our Livonia office embodies a supportive, fast‑paced atmosphere where teamwork and mutual respect are core values. You will join a diverse group of professionals who share a common mission: to restore peace of mind for our clients. opportunicore promotes a culture of transparency, open communication, and continuous feedback. Flexible scheduling options, a collaborative open‑plan layout, and regular team‑building events ensure that you feel connected, valued, and motivated each day.
Compensation, Benefits & Perks
- Competitive Hourly Wage: $16 – $20 per hour, commensurate with experience and performance.
- Retirement Savings: 401(k) plan with employer matching contributions to help you build a secure future.
- Health & Wellness: Comprehensive medical, dental, and vision insurance plans.
- Paid Time Off: Generous vacation and sick leave policies to support work‑life balance.
- Professional Development: Access to training resources, certifications, and tuition reimbursement for relevant courses.
- Employee Recognition: Regular awards and incentives that celebrate outstanding service and teamwork.
- Convenient Location: Situated in Livonia, MI, with easy access to major highways and public transportation.
How to Apply
If you are a proactive, detail‑oriented professional who thrives in a customer‑centric environment and is eager to contribute to a growing restoration leader, we want to hear from you. Submit your resume and a brief cover letter outlining your relevant experience and why you are excited about the Scheduler & Customer Service Representative role at opportunicore. Join us in delivering exceptional service and making a real difference in the lives of our clients.
Equal Opportunity Employer
opportunicore is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees, regardless of race, gender, age, religion, sexual orientation, disability, or veteran status.
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