Responsibilities
Artificial Intelligence; Advanced Technology; The very best in patient care. With decades of expertise, RadNet is Leading Radiology Forward. With dynamic cross-training and advancement opportunities in a team-focused environment, the core of RadNet’s success is its people with the commitment to a better healthcare experience. When you join RadNet as a Communication Channels Representative, you will be joining a dedicated team of professionals who deliver quality, value, and access in the 21st century and align all stakeholders- patients, providers, payors, and regulators achieve the best clinical outcomes.
You Will:
- Properly schedule all procedures and answer incoming calls in a courteous and professional manner.
- Place calls to referring physicians for patients expressing difficulty with scheduling.
- Enter accurate information in RIS for appointment scheduling, rescheduling, cancellation and comment entry.
- Update account information at the point of scheduling.
- Utilize RIS filter screens to answer questions associated with insurance, procedures and preps.
- Pre-register, scans documents, input clinical data as needed for appointment and requests films as needed.
- Demonstrates competency regarding the need to safeguard patient property and Patient Health Information.
- Safeguards any on site medications in accordance with Company policies, procedures and any legal requirements.
- Demonstrates respect for company property, including any cash and patient financial information on site or on patient portals.
- Is responsive to the needs of others by exhibiting and maintaining professional behavior toward patients and coworkers.
- Demonstrates respect for patient boundaries and cultural sensitivities during all interactions.
- Demonstrates ability to interact diplomatically and sympathetically with patients, their families, and the public in a clinical setting.
- Demonstrates ability to establish, nurture, and maintain cooperative working relationships.
If You Are:
- Passionate about patient care and exercise sound judgement and an ability to remain professional in all situations.
- You demonstrate effective and professional communication, interpersonal skills and respect with patients, guests & colleagues.
- You have a structured work-approach, understand complex problems are and you are able to prioritize work in a fast-paced environment.
To Ensure Success in This Role, You Must Have:
- Requires High School Diploma and/or at least 1 year of medical/radiology office work experience (or medical training program/education)
- Ability to multi-task, attention to detail, excellent customer service skills, and good communication skills.
- Ability to foster teamwork, inter-personal awareness, and initiative.
- Medical terminology knowledge.
We Offer:
- Comprehensive Medical, Dental and Vision coverages.
- Health Savings Accounts with employer funding.
- Wellness dollars
- 401(k) Employer Match
- Free services at any of our imaging centers for you and your immediate family.
Pay Range: $16.00 - $25.00 Hourly
High school diploma and/or 1+ year medical/radiology office experience or medical training; medical terminology knowledge; excellent customer service and communication skills; ability to multi-task and work in fast-paced environment.
Key Responsibilities
- scheduling procedures
- answering calls
- entering patient data
Skills & Tools
RIS
Job Details
- Category: Customer Service
- Seniority: Entry Level
- Commitment: Full Time
- Workplace: Remote — Owings Mills, Maryland, United States
- Salary: USD 33,280 – 52,000 / year
- Languages: English
Benefits
- 401k matching
- Retirement plan
About RadNet
A leader in radiology, advancing patient care through technology and innovation. — Industry: Healthcare