Job Description
We are looking for an experienced SAP Incident Manager with strong experience in SAP AMS, Incident Management, ITIL, and ServiceNow to manage enterprise SAP production support and ensure timely resolution of critical incidents.
Key Responsibilities
Manage SAP incidents, major incidents, and escalations.
Coordinate with SAP functional/technical teams for timely resolution.
Drive RCA and Problem Management for recurring issues.
Monitor SLA, incident backlog, and service performance.
Manage SAP AMS/Application Support operations.
Communicate with business stakeholders during critical incidents.
Drive continuous improvement and support ITIL-based processes.
Must-Have Skills
SAP Incident Management
SAP AMS / Application Management Services
Major Incident Management
Problem Management & RCA
SAP Production Support
ServiceNow / ITSM
ITIL
SLA & Stakeholder Management
Additional Required Qualifications
• Bachelor’s degree or foreign equivalent required from an accredited institution. Will also consider three years of progressive experience in the specialty in lieu of every year of education.
• This position may require relocation and/or travel to work/project location.
• Candidates authorized to work for any employer in the United States without employer-based visa sponsorship are welcome to apply. Unable to provide immigration sponsorship for this role now or in the future.