Responsibilities
- Lead end-to-end Salesforce Field Service implementations, including architecture design across Work Orders, Assets, Scheduling, Mobility, Inventory, and Technician Enablement.
- Architect scalable, API-driven integrations between Salesforce and ERP, billing, CPQ/Revenue Cloud, asset systems, and middleware platforms (MuleSoft, Boomi, OIC), ensuring clear system-of-record alignment.
- Define and govern technical architecture standards, including clean-core principles, data models, event-driven frameworks, integration sequencing, and DevOps strategy.
- Drive pre-sales solutioning: lead RFP responses, architecture design, effort estimation, risk identification, assumption documentation, demos, and executive client presentations.
- Provide strategic advisory to clients on Field Service operating models, workforce optimization, automation, AI-readiness, and enterprise service transformation roadmaps.
- Lead and mentor distributed development and integration teams, establishing code quality standards, architecture review governance, and issue resolution frameworks.
- Serve as escalation point for complex technical issues across integrations, performance optimization, and cross-system dependencies.
- Stay current on Salesforce innovations (Field Service, Platform Events, Data Cloud, AI capabilities) and translate roadmap updates into practical, scalable client solutions.
- Develop reusable accelerators, integration patterns, and solution frameworks to strengthen go-to-market differentiation and delivery efficiency.
- Take full ownership of technical delivery outcomes — aligning business process design, architecture integrity, and long-term scalability.
Required skills/qualifications
- Overall experience of 10+ years with a minimum of 4 years serving as a Subject Matter Expert/Leader for Salesforce Core or other capability technical implementations.
- 5+ years of Apex programming, triggers, controllers and classes
- 3+ years of Lightning Aura Component or LWC programming
- Proven 2+ years of development team leadership experience
- Experience estimating RFP/pursuits and documenting assumptions that underpin the estimate
- Strong experience developing components/applications using Lightning Framework
- Solid experience using standard salesforce APIs (REST, Bulk, Streaming);
- Excellent knowledge of Salesforce ecosystem
- Experience using Salesforce data tools;
- Strong understanding of Salesforce SDLC.
Good to have:
- Software architecture design using object-oriented and modularity principles;
- Experience with working on complex functional software projects that require a deep understanding of the application logic and dependencies;
- Technical documentation writing skills;
- Design patterns knowledge and experience;
- Basic knowledge of project management;
- Experience with interviewing and on-boarding of engineers;
- Experience managing geographically distributed teams.
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