Freelance | Fully Remote | Full-time | Initial contract until 31st December | November start
We’re looking for an experienced Senior Salesforce Service Cloud Business Analyst to support a client engagement, helping to gather business requirements, optimise service processes and deliver effective Salesforce Service Cloud solutions.
You’ll work closely with business stakeholders and technical teams, leading client workshops, translating business needs into functional requirements and supporting the implementation and optimisation of Salesforce Service Cloud.
This is a hands-on business analysis role for someone with strong Salesforce Service Cloud expertise, who can independently lead workshops, manage stakeholders and confidently translate complex business requirements into practical solutions.
What you'll be doing:
Leading client workshops to gather, clarify and document business requirements
Analysing existing business processes and identifying opportunities for improvement
Translating business needs into clear functional specifications and user stories
Designing and recommending Salesforce Service Cloud solutions aligned with business objectives
Working closely with technical teams to support solution design and implementation
Supporting the optimisation of Salesforce Service Cloud processes and functionality
Facilitating discussions between business stakeholders and technical delivery teams
Supporting testing, validation and user acceptance activities
Ensuring stakeholder alignment throughout the project lifecycle
Providing recommendations based on Salesforce Service Cloud best practices
What you'll bring:
Strong hands-on experience with Salesforce Service Cloud, including its functionality, processes and best practices
Proven experience working as a Senior Business Analyst within Salesforce environments
Demonstrated experience independently leading client workshops and requirements-gathering sessions
Strong business process analysis and improvement experience
Experience translating business requirements into functional specifications and user stories
Solid understanding of Salesforce Service Cloud solution design and implementation
Experience collaborating with technical teams to deliver business solutions
Excellent stakeholder management, communication and workshop facilitation skills
Strong analytical and problem-solving abilities
Confidence working independently and managing multiple stakeholder requirements
If you’re a Senior Salesforce Service Cloud Business Analyst who enjoys leading workshops, improving business processes and translating requirements into effective Salesforce solutions,
we’d love to hear from you!