Location: Remote (U.S. candidates only)
Employment Type: Contract
Compensation: Up to $52/hr C2C, depending on experience
About the Role
We are seeking a Salesforce QA Analyst to join a collaborative Agile team responsible for supporting and enhancing Salesforce Service Cloud applications. This role will focus on validating new functionality, testing integrations, and ensuring high-quality releases across a complex Salesforce environment.
The ideal candidate will have a strong QA background with hands-on Salesforce testing experience and the ability to partner effectively with developers, business analysts, and business stakeholders.
Responsibilities
• Create, execute, and maintain test plans, test cases, and test scripts based on business requirements and user stories.
• Perform functional, regression, integration, smoke, and user acceptance testing for Salesforce applications.
• Validate Salesforce configurations, including Flows, permissions, profiles, reports, dashboards, and related components.
• Test Salesforce Service Cloud enhancements and integrations with external systems.
• Perform API testing using tools such as Postman and REST APIs.
• Identify, document, track, and retest defects throughout the software development lifecycle.
• Collaborate closely with developers, product owners, and business teams to clarify requirements and ensure quality deliverables.
• Participate in Agile ceremonies, including sprint planning, backlog grooming, daily standups, and retrospectives.
• Support automation efforts using tools such as Selenium or Playwright.
Required Qualifications
• 5+ years of experience in software quality assurance and testing.
• Hands-on experience testing Salesforce applications, with a strong preference for Salesforce Service Cloud.
• Experience creating test scenarios and validating business requirements.
• Strong understanding of Salesforce security models, user roles, profiles, and permissions.
• Experience testing APIs and integrations.
• Familiarity with Agile and Scrum methodologies.
• Excellent communication and collaboration skills.
Preferred Qualifications
• Experience validating Apex classes, Lightning components, and Salesforce integrations.
• Experience with automation frameworks such as Selenium or Playwright.
• Salesforce certifications are a plus.
• Experience with CI/CD pipelines and modern testing practices.