Salesforce Program Manager (Program Manager 4)
Company: Stealth Entry Cybersecurity Solutions
Client: State of Ohio
Location: Primarily remote, with one in-person day in Columbus, Ohio every two weeks. Candidates in Ohio or within commuting distance of Columbus preferred.
Engagement: 1-year contract with the possibility of an extension
Eligibility: U.S. Citizens and Green Card holders only.
Interviews: Conducted in person in Columbus, Ohio
About Stealth Entry
Stealth Entry Cybersecurity Solutions is a Service-Disabled Veteran-Owned Small Business and Ohio Minority Business Enterprise headquartered in Westerville, Ohio. We provide skilled IT and cybersecurity professionals to federal, state, and commercial clients.
About the Role
Stealth Entry is hiring an experienced Program Manager for our client, the State of Ohio, to lead the Salesforce Program at the Ohio Department of Children and Youth. DCY is standing up its Salesforce Org and moving several applications onto the platform. You will be the person ultimately accountable to the agency for the program, from Org setup through project delivery, application rewrites, governance, and ongoing operations.
You will work across multiple vendors, including the Salesforce Strategic Consultant helping set up DCY’s Org, as well as internal teams, DCY leadership, and program area subject matter experts. You will lead meetings, manage the Salesforce Program plan, build the program roadmap, oversee vendors, and manage risks and issues. You will also drive the creation of DCY’s Salesforce governance processes. This is a non-coding leadership role.
What You’ll Do
Strategic Planning and Leadership
Define and drive the Salesforce program vision, strategy, and roadmap
Align Salesforce initiatives with business goals and stakeholder priorities
Lead cross-functional teams in program planning and execution
Help line-of-business SMEs and key stakeholders get the most value from IT
Program Planning and Oversight
Manage the full lifecycle of Salesforce projects, including planning, design, build, testing, and implementation
Design the detailed program plan, defining major tasks and milestones based on scope, resources, budget, and personnel
Develop estimates for planning, analysis, design, construction, testing, and implementation, and revise them as needed with client approval
Make sure all scope changes follow the change process and are documented
Track progress against the program plan, monitor milestones and phases, and take corrective action when a project starts to slip
Oversee timelines, budgets, deliverables, and resource allocation across multiple concurrent work efforts
Tailor and baseline all program templates
Schedule and monitor status reviews, peer reviews, program management inspections, and quality assurance reviews
Lead the final program evaluation review with stakeholders for approval at program completion
Project Management Support
Develop and maintain work breakdown structures
Help project teams build and maintain project schedules
Support the requirements definition process and work with technology SMEs
Work with project managers to deliver on time, within budget, and to quality standards
Create project documentation, including project charters, implementation plans, test plans, and deployment plans
Governance, Risk, and Vendor Management
Drive the creation of governance processes for DCY’s Salesforce Program
Ensure governance, risk management, and compliance across Salesforce implementations
Identify risks and issues with project teams, run risk assessments, and put mitigation strategies in place
Manage vendor relationships, including the Salesforce Strategic Consultant
Stakeholder Management and Reporting
Serve as the liaison between business stakeholders and technical teams
Facilitate requirements gathering, prioritization, and expectation setting
Run status meetings, track action items, and deliver reporting to Division Leadership
Prepare periodic status reports for the program team, leads, and stakeholders
Capture and report program management metrics and KPIs, and deliver dashboards and reports that show business value
Coordinate and present proposals to agencies as needed
Technical Oversight, Process Improvement, and Change Management
Work with Salesforce developers, administrators, and architects on technical solutions
Ensure the platform is scalable, performs well, and is maintainable
Oversee integrations with other enterprise systems
Analyze and improve business processes through Salesforce automation
Champion best practices in CRM adoption, data quality, and user engagement
Lead change management, plan training, and support user onboarding
What You Bring
8+ years of relevant experience, including 7+ years managing IT projects with a proven record of delivering multiple projects at the same time
5+ years of business process analysis
3+ years of workflow automation, including leading implementations and designing efficient business workflows
3+ years of Salesforce experience
Strong knowledge of project management processes, systems development methods, organizational change management, and business process improvement
Experience with project planning techniques and automated project planning tools
Experience managing complex infrastructure and website development projects from start to finish with cross-functional teams
Experience performing business analysis or project management for software development projects
Experience in vendor management
Competency in Microsoft Visio, Word, Excel, PowerPoint, and Outlook
Excellent documentation, planning, organization, and time management skills
Strong verbal, written, and interpersonal communication skills, with the ability to present to any audience
Strong decision-making and critical thinking skills
Education
4-year college degree or equivalent technical study
Preferred
Large-scale Salesforce implementation experience
PMP certification
Experience leading digital workflow automation projects
Public sector or state government experience
How to Apply
Submit your resume along with a brief summary of your program management experience. Highlight the Salesforce implementations and workflow automation projects you have led.
Flexible work from home options available.