Lead Salesforce Administrator
Location: [USA Remote]
Position Type: Contract Long term
Industry: Software / AppExchange / SaaS
Company Size: 40+ employees
Sales Cloud Scale: ~25-50 core users
About the Role
is seeking a proactive, strategic Senior Salesforce Administrator with 5 to 8 years of experience to take complete ownership of our License Management Org (LMO) architecture and internal Salesforce environment.
We are currently working with an external consultant to migrate our platform from a legacy custom setup to standard Sales Cloud and Service Cloud best practices. This hire will act as the primary platform authority post-migration, maintaining data sanctity, driving ongoing system enhancements, and serving as a strategic partner to internal business teams.
This is an authoritative technical role for a senior admin who aspires to an Architect-level career track. You will be empowered to set platform standards, establish intake governance, and articulate strategic alternatives to user requests to prevent technical debt.
Key Responsibilities
LMO Architecture & Platform Governance: Own License Management Org (LMO). Establish strict data governance standards, maintain field hygiene, manage security models, and oversee user access policies.
Post-Migration System Ownership: Take ownership of the newly migrated standard Sales Cloud and Service Cloud architecture, managing system enhancements, platform health, and continuous improvements.
Proactive Stakeholder Management: Function as an internal authority figure. Guide business teams on Salesforce best practices and evaluate incoming requests against data sanctity standards, confidently pushing back on ad-hoc requests that create system complexity.
Declarative Automation: Design, configure, and maintain robust, fault-tolerant Salesforce Flows (Record-Triggered, Screen Flows, fault handling) to automate lead routing, account management, support access, and billing/renewal trigge
Third-Party & AppExchange Integrations: Oversee configuration and operational health for 3rd-party applications (tools, Zoom, Apollo, Cirrus, etc.).
Process & Backlog Optimization: Establish structured intake workflows, triage internal requests, sequence project backlogs, and deliver clear operational visibility to
Required Qualifications
Experience: 5+ years of advanced hands-on experience as a Lead or Senior Salesforce Administrator.
LMO Expertise: Direct experience managing or operating within a Salesforce License Management Org (LMO) environment.
Advanced Declarative Skills: Deep mastery of Salesforce Flow Builder (Record-Triggered, Screen Flows, fault handling) and custom object architecture.
Stakeholder Management & Leadership: Assertive, clear communicator with proven experience managing cross-functional alignment, setting boundaries on feature creep, and managing project backlogs.
Security & Compliance: In-depth knowledge of user access controls, permission set models, and SOC2 compliance protocols.
Scale Fit: Proven track record building and scaling Salesforce solutions for mid-market/SaaS environments (~25–50 core users).
Work Alignment: US-based, working within Eastern (ET) or Central (CT) time zones.
Preferred Qualifications
Certifications: Salesforce Certified Administrator, Advanced Administrator, or Salesforce Certified Platform App Builder.
Industry Experience: Background working in an AppExchange or ISV software company.
What Success Looks Like
Near-term (3-6 months):
The request backlog is visible and actively managed.
Become the Point of Contact for all Salesforce users within POC
Data quality is measurably better (fewer duplicates, cleaner records, highly visible,
robust processes).
Medium-term (6-12 months):
ROI definition: Must show how SF Product supports business health and growth.
Cross-team processes are cleaner, not messier.
Interview Process
Round 1: Initial Screening
Round 2: Technical Interview + Practical Assignment Discussion
(Note: Candidates will complete a short, subjective project assignment prior to this round to serve as a discussion topic)
Round 3: Final Leadership Interview (CEO)