We are seeking an experienced Salesforce Platform Director to own the architecture, integration, and ongoing health of our Salesforce platform and the broader set of tools connected to it. This is a hands-on role paired with strategic ownership: the person in this seat will both build and lead. In addition to core platform architecture, this role is responsible for extending how Salesforce data is used beyond Salesforce itself — architecting solutions where other tools, including AI systems built in-house, draw on Salesforce data or feed data back into it.
The ideal candidate combines deep hands-on Salesforce expertise with the ability to lead a team, manage vendor and integration decisions, and translate priorities from Marketing, Sales, and Revenue Operations into scalable, well-governed technical solutions.
Essential Duties and Responsibilities:
Salesforce architecture: Own the end-to-end architecture of the Salesforce platform, including Sales Cloud, Service Cloud, and CPQ, ensuring the org scales cleanly as the business grows
Team leadership: Lead and mentor a team of Salesforce administrators, developers, and architects, setting priorities and reviewing work for quality and consistency, while remaining hands-on in the platform
Cross-functional partnership: Serve as the primary Salesforce partner to Marketing, Sales, and Revenue Operations leadership, translating their priorities into Salesforce and ecosystem solutions
Security and permissions: Design and maintain the Salesforce security model, including profiles, roles, permission sets, sharing rules, and Salesforce Shield
Release management: Own the deployment pipeline and release process using DevOps tooling (e.g., Gearset or equivalent), ensuring changes are tested, tracked, and low-risk
Ecosystem integrations: Architect and maintain integrations between Salesforce and adjacent platforms, including Boomi, Tamr, NetSuite, and Adobe Marketo Engage
AI integrations: Explore and architect solutions where Salesforce data is leveraged by AI tools, including AI-powered tools built in-house, ensuring data flows are secure, governed, and reliable in both directions
CPQ ownership: Manage CPQ configuration, product and pricing data integrity, and the quote-to-cash process
Data governance: Maintain data quality and integrity across the ecosystem, partnering with data mastering and governance efforts as needed
Vendor and technical evaluation: Support technical review, security assessment, and integration planning for new tools being considered for the ecosystem
Documentation: Document architecture, configurations, and processes to support a growing, well-governed platform
Required Qualifications:
10+ years of hands-on Salesforce experience, including Sales Cloud, Service Cloud, and CPQ
Experience architecting and delivering large-scale, net-new Salesforce implementations
Experience leading or managing a team of Salesforce administrators and/or developers
Deep knowledge of the Salesforce security model
Hands-on experience with DevOps and release management tooling
Experience integrating Salesforce with adjacent platforms and marketing automation tools
Experience supporting Marketing, Sales, and Revenue Operations through Salesforce, including marketing automation and sales engagement workflows
Strong CPQ configuration and quote-to-cash process experience
Excellent communication, documentation, and stakeholder management skills
Bachelor's degree or equivalent practical experience
Preferred Qualifications
Salesforce certifications (Administrator, Advanced Administrator, CPQ Specialist, Platform App Builder, or an Architect-track credential)
Experience architecting data flows between Salesforce and external or custom-built AI tools
Familiarity with intent/enrichment data or conversation intelligence tools
Experience operating in a multi-entity or acquisition-heavy organization
Familiarity with enterprise AI platforms such as ChatGPT or Claude
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Access considers all applicants for employment without regard to race, color, religion, sex, gender preference, national origin, age, disability, or status as a covered Veteran in accordance with federal law. In addition, Access complies with applicable state and local laws prohibiting discrimination in employment in every jurisdiction in which it maintains facilities. Access also provides reasonable accommodation to individuals with a disability in accordance with applicable laws.