STAND 8 provides end-to-end IT solutions to enterprise partners across the United States and internationally. We help organizations transform technology investments into measurable business outcomes by delivering exceptional talent, consulting, and managed services solutions.
Join our global solutions team supporting one of the world's most recognizable media and entertainment organizations! We are seeking a Salesforce Operations / CRM Support Analyst to join our team supporting a large-scale business transformation initiative focused on modernizing how licensing opportunities, rights management, and commercial negotiations are managed across a global enterprise.
As a critical member of the Salesforce support organization, you will ensure the CRM platform remains operational, accurate, and effective for business users across multiple regions. You will become the trusted point of contact for Salesforce users, helping maintain data quality, troubleshoot production issues, support integrations, and improve adoption of platform capabilities. This is an excellent opportunity for a hands-on Salesforce professional who enjoys solving problems, supporting users, and improving business processes within a highly visible enterprise environment.
This job must be worked in the PST time-zone and can be performed remotely, or onsite the greater Los Angeles campus location. We are setting up interviews immediately and look forward to hearing from you!
Location & Work Type
Location: Remote, United States (Los Angeles, CA preferred)
Work Type: Remote
Responsibilities
Provide day-to-day production support for Salesforce users across multiple business functions
Investigate and resolve Salesforce application issues, defects, and user requests
Troubleshoot integration failures and coordinate resolution with technical teams
Support GridBuddy-related functionality, user requests, and troubleshooting activities
Manage user onboarding, provisioning, access requests, and permission changes
Perform Salesforce data cleanup activities including duplicate management and orphaned record remediation
Monitor system health and proactively identify data quality concerns
Execute QA testing, regression testing, and validation activities for platform enhancements
Create and maintain training materials, user guides, and support documentation
Assist users with reporting, dashboards, and CRM best practices
Track support trends and recommend process improvements
Collaborate with business analysts, administrators, and development teams to improve platform effectiveness
Required Experience
4+ years of Salesforce Administration, Operations, or CRM Support experience
Hands-on experience supporting Salesforce production environments
Experience troubleshooting user issues and resolving production incidents
Strong Salesforce data management and data quality experience
Experience identifying and correcting duplicate records and data integrity issues
Experience supporting end-user onboarding and training initiatives
Knowledge of Salesforce security, permissions, and user administration
Experience executing QA, UAT, or regression testing activities
Strong analytical and troubleshooting skills
Excellent communication and customer service abilities
Ability to manage multiple priorities simultaneously
Experience working in Agile or iterative delivery environments
Preferred Experience
Salesforce Administrator Certification
GridBuddy experience
Salesforce Sales Cloud experience
Media, entertainment, licensing, or consumer products industry experience
What Success Looks Like
Salesforce users receive timely and effective support
Data quality continuously improves across the CRM environment
User onboarding and adoption processes are streamlined
Platform issues are identified and resolved efficiently
Support documentation remains current and effective
Salesforce operations scale successfully alongside ongoing transformation initiatives
Additional Details The base range for this contract position is $50.00 - $65.00 / per hour depending on experience. Our pay ranges are determined by role, level, and location. The range displayed on each job posting reflects the minimum and maximum target for new hires of this position across all US locations. Within the range, individual pay is determined by work location and additional factors, including job-related skills, experience, and relevant education or training. Qualified applicants with arrest or conviction records will be considered.
Benefits
Medical coverage and Health Savings Account (HSA) through Anthem
Dental/Vision/Various Ancillary coverages through Unum
401(k) retirement savings plan
Company-paid Employee Assistance Program (EAP)
Discount programs through ADP WorkforceNow
About Us
Stand8 provides end-to-end IT solutions to enterprise partners across the United States and globally with offices in Los Angeles, Atlanta, New York, Mexico, Japan, India, and more. Stand8 focuses on the bleeding edge of technology and leverages automation, process, marketing, and over fifteen years of success and growth to provide a world-class experience for our customers, partners, and employees. Our mission is to impact the world positively by creating success through
PEOPLE, PROCESS, and TECHNOLOGY .
Check out more at
www.stand8.io
and reach out today to explore opportunities to grow together!
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