This a Full Remote job, the offer is available from: United States, APAC, Asia, South Asia, Indiana (USA), India
Lead and optimize Salesforce CRM across Sales, Marketing, Customer Service, and AI-enabled automation initiatives to improve customer experience, data quality, and business efficiency.
• Company Details
• Cole-Parmer India is a global provider of laboratory, industrial, and scientific products and solutions. The company supports customers across research, healthcare, manufacturing, and industrial sectors with a strong focus on innovation and operational excellence.
• Requirements
• 12+ years of hands-on Salesforce experience in CRM Manager, Product Owner, or Senior Administrator roles.
• Salesforce Certified Administrator certification.
• Salesforce Certified Platform Developer I certification.
• Strong expertise in Salesforce configuration across Sales Cloud and Service Cloud; Marketing Cloud is a plus.
• Hands-on experience with Apex, Lightning Web Components (LWC), triggers, asynchronous processing, SOQL/SOSL, custom metadata, and APIs.
• Experience owning Salesforce architecture, technical design, security, performance, deployment, code quality, and production support.
• Experience implementing AI or advanced analytics capabilities within CRM platforms.
• Strong understanding of CRM data architecture, governance, data quality, APIs, middleware, and data synchronization.
• Experience leading or mentoring Salesforce developers, administrators, analysts, or platform support teams.
• Experience supporting Marketing, Sales, Customer Service, and Analytics functions.
• Strong stakeholder management and communication across technical and non-technical teams.
• Bachelor’s degree in Business, Information Systems, Data Science, Computer Science, or a related discipline; equivalent experience considered.
• Advanced Salesforce, architecture, Marketing Cloud, or AI-related certifications are preferred.
• Experience in B2B, distribution, manufacturing, or multi-ERP environments is a plus.
• Responsibilities
• Own Salesforce as the enterprise CRM platform across Marketing, Sales, Customer Service, Analytics, and Technology.
• Define CRM strategy, roadmap, architecture, and backlog priorities.
• Provide technical leadership across Salesforce development, architecture, integrations, security, performance, and deployment.
• Review solution designs and oversee code quality, testing, maintainability, and Salesforce best practices.
• Guide developers and technical teams through complex Salesforce, integration, performance, and governor-limit challenges.
• Identify and manage Salesforce technical debt, legacy integrations, inefficient automation, and platform risks.
• Lead CRM data governance, validation, profiling, cleansing, UAT, and quality assurance.
• Design and optimize Salesforce workflows, automation, and business processes.
• Support integrations with ERP, PIM, SIM, eCommerce, data platforms, and AI tools.
• Evaluate and scale AI-enabled CRM capabilities including predictive insights, recommendations, and automation.
• Enable CRM data for personalization, forecasting, and intelligent customer interactions.
• Own Salesforce dashboards, reporting, analytics, and data readiness.
• Hire, coach, mentor, and develop CRM team members.
• Drive user adoption through training, documentation, enablement, and change management.
• Manage Salesforce releases, enhancements, platform health, and production issues.
• Partner with vendors, developers, architects, administrators, Data, Analytics, and Technology teams.
• Job Details
• Remote - India | USA Shift: 6:00 PM to 3:30 AM IST
• Interview Process
• Recruiter Screening
• Salesforce Technical Assessment
• Hiring Manager Round
• Leadership & Stakeholder Round
• Final Interview
• Important Note
• ClanX is a recruitment partner, helping Antylia Scientific hire CRM Manager, Salesforce & AI Enablement.
• This offer from "ClanX" has been enriched by Jobgether.com and got a 0% flex score.