Position: Salesforce Field Service Lightning (FSL) Architect
Location: Remote
Job Type: Contract
Job Summary
We are seeking an experienced Salesforce Field Service Lightning (FSL) Architect to lead the architecture, design, and implementation of Salesforce Field Service solutions. The ideal candidate will have strong expertise in Salesforce Field Service, Service Cloud, mobile workforce management, scheduling and optimization, and enterprise system integrations.
The candidate will work closely with business stakeholders, product owners, developers, and technical teams to translate business requirements into scalable, secure, and high-performing Salesforce solutions.
Key Responsibilities
Lead end-to-end architecture, solution design, and implementation of Salesforce Field Service Lightning solutions.
Design and configure Field Service capabilities, including service territories, operating hours, work orders, service appointments, service resources, skills, and scheduling policies.
Implement and optimize appointment scheduling, dispatching, workforce management, and resource optimization.
Define Salesforce architecture, data models, security frameworks, integration patterns, and development standards.
Integrate Salesforce FSL with Service Cloud, Sales Cloud, ERP, billing, asset management, and other enterprise applications.
Design solutions using Salesforce APIs, middleware, platform events, and other integration technologies.
Provide architectural guidance for Apex, Lightning Web Components (LWC), Flows, triggers, and declarative Salesforce configurations.
Support Salesforce Field Service mobile capabilities, including offline functionality and mobile workforce processes.
Evaluate business requirements and recommend scalable, maintainable, and cost-effective technical solutions.
Ensure compliance with Salesforce best practices, security standards, performance guidelines, and deployment processes.
Collaborate with business and technical stakeholders to conduct solution reviews, architecture assessments, and technical design sessions.
Mentor development teams, resolve complex technical issues, and support testing, deployment, and production troubleshooting.
Required Skills and Qualifications
12+ years of overall IT experience, with significant experience in Salesforce architecture and implementation.
Strong hands-on experience with Salesforce Field Service Lightning (FSL) architecture and delivery.
Expertise in Salesforce Service Cloud and field service business processes.
Strong understanding of work orders, service appointments, service resources, service territories, scheduling, dispatching, and optimization.
Experience designing Salesforce solutions using Apex, Lightning Web Components, Salesforce Flows, and standard platform capabilities.
Strong experience with Salesforce integrations, REST/SOAP APIs, middleware, and enterprise application connectivity.
Knowledge of Salesforce security, sharing models, permission sets, profiles, and data access controls.
Experience with Salesforce data modeling, data migration, and system performance optimization.
Familiarity with Salesforce deployment tools, CI/CD pipelines, version control, and release management.
Excellent communication, stakeholder management, problem-solving, and technical leadership skills.