Salesforce Consultant – €350/Day – Fully Remote (EU)
Location:
Fully Remote – EU Based
Rate:
€350 per day
Contract:
Freelance / B2B
We are looking for an experienced
Salesforce Consultant
to join a project supporting the implementation, optimisation and ongoing development of Salesforce Sales Cloud and Service Cloud solutions.
This is a fully remote opportunity for an experienced Salesforce professional who combines strong functional consulting skills with hands-on implementation experience and a solid understanding of B2B CRM processes.
Key Responsibilities
Work closely with business stakeholders to gather, analyse and document requirements.
Lead requirements workshops and map AS-IS and TO-BE business processes.
Translate business requirements into epics, user stories and functional specifications for Salesforce Engineers.
Support the implementation and optimisation of Salesforce Sales Cloud and Service Cloud.
Manage project activities using Agile methodologies.
Support User Acceptance Testing (UAT), defect triage and root cause analysis.
Work with technical teams to implement Salesforce service processes, including Email-to-Case, Live Chat, Chatbots, Omni-Channel and case escalation.
Produce functional documentation and deliver Train-the-Trainer sessions.
Provide post-go-live support and hypercare.
Essential Requirements
5+ years of experience working with Salesforce.
Proven hands-on Salesforce Sales Cloud implementation experience.
Strong understanding of B2B CRM processes across sales, customer service and support.
At least 3 years of experience implementing Salesforce service processes, including Email-to-Case, Live Chat, Chatbots, Omni-Channel and case escalation.
Experience gathering requirements, facilitating workshops and translating business needs into Salesforce solutions.
Strong business process mapping experience, ideally using Signavio.
Experience working in Agile/Scrum environments.
Salesforce Administrator Certification.
Salesforce Service Cloud Certification.
Excellent stakeholder management and communication skills.
Fluent professional English (minimum B2).
Desirable Experience
Salesforce Business Analyst Certification.
Experience within the retail industry.
Knowledge of Salesforce Einstein and AI-powered service features.
Experience with Jira and Google Workspace.
Strong understanding of Salesforce CRM architecture and platform capabilities.