At TTEC Digital, we coach clients to ensure their employees feel valued, and fully supported, because an amazing customer experience is an employee first process. Our vision is the same, a place where employees know they can thrive.
The Salesforce Consultant supports the design, configuration, testing, and implementation of Salesforce solutions that improve client business processes and customer experiences. This role is designed for individuals with strong hands-on Salesforce experience who are developing their skills as professional services consultants.
TheConsultant works closely with Business Analysts, Senior Consultants, Solution Architects, Developers, and Quality Engineers throughout the delivery lifecycle. The role combines functional Salesforce configuration with quality assurance and testing responsibilities, providing broad experience across discovery, design, build, testing, deployment, and user adoption.
What You'll Be Doing
What You Bring to the Role
Salesforce Certifications
Candidates should have or be actively working toward Salesforce certifications that demonstrate foundational platform knowledge.
Relevant certifications include:
#LI-DD1
#LI-Remote
This position is eligible to participate in an annual incentive program. Actual compensation offered to a candidate may vary based upon geographic location, work experience, education and/or skill levels.
Benefits available to eligible employees include the following:
- Medical, dental, vision
- tax-advantaged health care accounts
- financial and income protection benefits
- paid time off (PTO) and wellness time off.
This job posting will remain open until we have identified an adequate applicant pool. Applicants are strongly encouraged to apply early.
About Us
TTEC Digital and our 1,800+ employees, pioneer engagement and growth solutions that fuel the exceptional customer experience (CX). Our sister company, TTEC Engage, is a 60,000+ employee service company, with customer service representatives located around the world. TTEC Holdings Inc. is the parent company for both Digital and Engage. When clients have a holistic need, they can draw from these independently managed centers of excellence, TTEC Digital and TTEC Engage.
We are also delighted to share that TTEC has been awarded the Great Place To Work 2024-2025 certification based on outstanding employee experience across 14 countries.
TTEC is a proud equal opportunity employer where all qualified applicants will receive consideration for employment without regard to age, race, color, religion, sex, sexual orientation, gender identity, national origin, disability. TTEC has fully embraced and is committed to expanding our diverse and inclusive workforce. We strive to reflect the communities we serve while delivering amazing service and technology centered around humanity.
Rarely do applicants meet all desired job qualifications, so if you feel you would succeed in the role above, please take a moment and share your qualifications.
#LI-Remote
Requires 3+ years of Salesforce experience, 2+ years testing enterprise applications, Salesforce platform knowledge, testing and defect-tracking experience, analytical skills, communication skills, and Agile teamwork.
Key Responsibilities
- configuring Salesforce
- executing test cases
- tracking defects
Skills & Tools
Salesforce, Service Cloud, Sales Cloud, Flow, Agentforce, Data Cloud, Agile
Job Details
- Category: Information Technology
- Seniority: Mid Level
- Commitment: Full Time
- Workplace: Remote — Austin, Texas, United States
- Salary: USD 62,000 – 72,000 / year
- Languages: English
Benefits
- Generous paid time off
About TTEC Digital
A technology consulting company delivering engagement and growth solutions for customer experiences. — Industry: Information Technology