Responsibilities
What You'll Do
- Salesforce Administration & Enhancement
- Configure and maintain custom objects, fields, page layouts, Lightning Record Pages, record types, validation rules, profiles, permission sets, custom permissions, and security settings
- Test and validate new features, enhancements, and system changes before deployment
- Partner closely with our third-party Salesforce development team on projects, enhancements, and issue resolution
- Support ongoing platform improvements and CRM optimization initiatives
- Learn and support a highly customized Salesforce environment and unique business processes
- Maintain data quality and support data governance efforts
- Reporting & Scorecards
- Manage performance scorecard processes for 500+ sales associates
- Extract data from Salesforce and process, validate, and analyze results using Excel
- Support Power BI reporting and dashboard publication
- Maintain data accuracy and integrity across reporting platforms
- Training & Enablement
- Create user documentation, training materials, and job aids
- Deliver training sessions as needed
- Support escalated CRM-related questions and issues
What Makes Someone Successful in This Role?
- Takes ownership and follows through on commitments
- Learns quickly and adapts to new business processes
- Thrives in a fast-paced environment
- Is comfortable working in a highly customized Salesforce environment
- Communicates effectively with business leaders, users, and technical partners
- Is driven, detail-oriented, and accountable for results
- Is willing to learn new ways of working and continuously improve their skills
Additional Information
- This role is best suited for candidates with hands-on Salesforce administration experience who enjoy balancing technical platform ownership with reporting, analysis, and business process support.
- Candidates with both Salesforce administration experience and a strong operational mindset will be particularly successful.
- This is not a maintenance-only Salesforce role. We're looking for someone who enjoys learning, improving processes, solving problems, and making a meaningful impact on how the business uses Salesforce.
Qualifications
What We're Looking For
- 2+ years of Salesforce Administrator experience
- Experience with Salesforce configuration, security, testing, and enhancements
- Experience creating and maintaining custom objects, fields, page layouts, Lightning pages, record types, validation rules, profiles, and permission sets
- Strong Excel skills and experience working with large datasets
- Strong communication, organization, and problem-solving skills
- Ability to manage multiple priorities and consistently meet deadlines in a remote environment
Preferred Qualifications
- Salesforce Administrator Certification
- Power BI experience
- Foodservice, food distribution, sales operations, or CPG industry experience
- Experience creating training materials and user documentation