General Purpose:
The Salesforce Configurator & Administrator is responsible for configuring,
administering, and optimizing the Salesforce platform to support TPx's business
operations. This role focuses on declarative configuration, platform
administration, user & data management, security, and automation to enable
Sales, Service, and Marketing teams to work efficiently and effectively within
Salesforce.
Reporting to the Director of IT Solutions, the Salesforce Configurator &
Administrator partners closely with architects, developers, business analysts,
and cross-functional stakeholders to translate business requirements into
scalable, maintainable Salesforce configurations that align with platform best
practices and organizational standards.
Direct Reports: No
Essential Duties and Responsibilities:
Analyze business requirements and lead solution design, configuration,
testing, and ongoing maintenance of Salesforce applications, primarily using
declarative tools such as Flows, validation rules, approval processes, and
page layouts. Own design specifications, testing plans, and release
coordination, working with QA to build test plans and with BAs on release
planning while minimizing routine administrative and ticket-based work
through automation
Design and manage Salesforce data models including custom objects, fields,
relationships, record types, and picklists, ensuring scalable architecture
aligned with business requirements and solution designs.
Configure and maintain user access and security architecture including roles,
profiles, permission sets, sharing rules, and security controls, with focus
on supporting designed solutions while routine access administration is
minimized or delegated where appropriate.
Design and optimize Lightning record pages, apps, and user experiences to
support business workflows, translating requirements into scalable
configuration and ensuring alignment with overall solution design.
Design and implement Salesforce automation (Flows, approvals, and related
tools) to streamline business processes and reduce manual effort, owning the
solution design, build, and testing lifecycle.
Define and support data quality controls including data imports, updates,
deduplication, and integrity standards, ensuring data models and governance
align with overall solution architecture.
Support integrations by defining configuration requirements for connected
apps, authentication, and data mappings, ensuring integration approaches
align with solution design and platform architecture.
Collaborate with Salesforce Developers and Architects to ensure
configurations align with technical designs, platform standards, and overall
solution architecture while owning the declarative solution components.
Other Responsibilities:
Operate autonomously in a self-directed role, owning configuration and
administration tasks from design through deployment.
Proactively identify opportunities to improve platform usability,
performance, and scalability through configuration.
Partner with business analysts and stakeholders to clarify requirements and
recommend best-practice Salesforce solutions.
Support ongoing compliance with data governance, access controls, and
role-based security policies.
Manage sandbox environments, refreshes, and configuration consistency across
environments.
Maintain platform documentation, configuration standards, and operational
procedures.
Provide platform monitoring, troubleshooting, and incident resolution as
needed.
Stay current with Salesforce releases, features, and declarative best
practices.
Required Qualifications:
3+ years of hands-on Salesforce administration and configuration experience
in an enterprise environment.
Strong proficiency with Salesforce declarative tools, including Flows,
security model, Lightning configuration, reporting, and dashboards.
Experience supporting Salesforce Sales Cloud and Service Cloud, including
marketing-related solutions.
Familiarity with Salesforce integrations, data synchronization concepts, and
working knowledge of SOQL.
Experience working in Agile or iterative delivery environments and using Jira
or similar work tracking tools.
Demonstrated ability to work independently, manage multiple priorities, and
operate with minimal supervision.
Strong analytical, organizational, and problem-solving skills.
Excellent written and verbal communication skills.
Salesforce Administrator certification required.
Other Qualifications:
Experience with Revenue Cloud, Communications Cloud, or CPQ.
Experience supporting deployments using tools such as GitHub, Azure DevOps,
Gearset, or Copado.
TPx is an Equal Opportunity / Affirmative Action employer. Qualified applicants
will receive consideration for employment without regard to race, color,
religious creed, sex (including pregnancy, childbirth, breast-feeding and
related medical conditions), sexual orientation, gender identity, gender
expression, national origin or ancestry, age, mental or physical disability
(including medical condition), military or veteran status, political preference,
marital status, citizenship, genetic information or other status protected by
law or regulation.
We are committed to providing reasonable accommodations for qualified
individuals with disabilities. If you need assistance or an accommodation,
please let us know during the application process.
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Req: #26-0096