The Sales & Technical Support Specialist serves as a key liaison between customers and the company, providing expert product guidance, technical troubleshooting, and sales support across multiple performance automotive categories. This position requires strong communication skills, a passion for performance, and the ability to deliver exceptional customer experiences in a fast-paced, dynamic environment. The Specialist will also represent the company at national trade shows, racing events, and motorsports gatherings, acting as a brand ambassador and technical resource.
Responsibilities:
Customer Support & Technical Expertise
- Provide professional, knowledgeable, and responsive assistance to customers via phone, email, and digital platforms.
- Troubleshoot product issues, diagnose root causes, and provide accurate technical guidance or escalation as needed.
- Interpret technical data, installation instructions, and performance specifications to support both novice and professional customers.
- Maintain a high level of product expertise across all categories, including Valve Train, Drivetrain, Fuel Injection & Electronics, Nitrous Oxide Systems, and Cylinder Heads (training provided).
Sales Growth & Customer Engagement
- Proactively identify sales opportunities through customer interactions, product inquiries, and technical consultations.
- Recommend complementary or upgraded products to meet performance goals and increase sales conversion.
- Support promotional campaigns, product launches, and marketing initiatives by providing customer feedback and insights.
- Collaborate closely with the Sales and Marketing teams to optimize lead follow-up, customer retention, and upsell opportunities.
Brand Representation & Industry Presence
- Represent the company at major motorsports events, trade shows, and performance industry expos nationwide.
- Provide live demonstrations, technical Q&A sessions, and hands-on product education to end users and industry professionals.
- Travel occasionally (by car or airplane, including some weekends) to support events and strengthen the company’s brand presence within the performance community.
Communication & Documentation
- Maintain accurate records of customer interactions, technical cases, and sales transactions within CRM and support systems.
- Communicate customer feedback, product performance trends, and recurring issues to management and engineering teams.
- Contribute to continuous improvement initiatives related to customer experience, documentation, and process efficiency.
Qualifications & Experience:
Required:
- High school diploma or equivalent; associate or bachelor’s degree preferred.
- Clean driving record and valid driver’s license.
- Strong communication and interpersonal skills, with a customer-first mindset.
- Proficiency with Microsoft Office applications (Word, Excel, Outlook) and ability to learn CRM or ERP systems.
- Ability to manage multiple tasks in a fast-paced, call center–style environment.
- Excellent problem-solving and organizational skills.
Preferred:
- Basic to advanced mechanical or automotive knowledge — hands-on experience with engines, tuning, or racing applications a plus.
- Prior experience in automotive, motorsports, or performance parts sales or support.
- Demonstrated success in technical sales, troubleshooting, or product support.
- Enthusiasm for performance vehicles, racing, and aftermarket innovation.
High school diploma or equivalent, valid driver's license, clean driving record, strong communication, Microsoft Office proficiency, multitasking, problem-solving, and organizational skills. Automotive knowledge preferred.
Key Responsibilities
- supporting customers
- troubleshooting products
- representing company
Skills & Tools
Microsoft Office, Microsoft Word, Microsoft Excel, Microsoft Outlook, CRM, ERP
Job Details
- Category: Sales
- Seniority: No Prior Experience Required
- Commitment: Full Time
- Workplace: Remote — Olive Branch, Mississippi, United States
- Languages: English
About Edelbrock Group
A manufacturer and supplier of performance automotive products. — Industry: Manufacturing