About OnPay
OnPay is a fast-growing software company headquartered in Atlanta, offering a modern cloud-based payroll, HR, and benefits solution for small to midsize businesses. We’re currently seeking talented and curious individuals to join our team. We want to hear from you if you are interested in joining an exciting and fast-growing company! Learn more at OnPay.com.
We’re on a mission to combine excellent customer service with payroll expertise and superb technology — and we are scaling fast as we’ve just raised $100 million in growth funding led by Carrick Capital Partners.
The Role:
The Sales Support Specialist is responsible for managing administrative and operational tasks related to client insurance benefits. This includes handling the quoting and application process, building renewal and open-enrollment presentations, managing carrier installations, and providing ongoing support for client and employee inquiries about coverage and benefits.
What You'll Do:
Execute quoting procedures utilizing carrier portals, Thatch, General Agencies, and other channels
Prepare comprehensive comparison presentations for clients
Complete and submit all necessary employer application forms for various carriers
Generate and process Broker of Record letters
Gather and organize data required to build Employee Navigator platforms
Manage the complete carrier installation workflow for all selected insurance lines
Design clear and informative benefits booklets tailored for clients
Develop presentations for Open Enrollment and annual renewals
Conduct interactive Open Enrollment sessions for client groups
Provide timely support to clients and employees via email, phone, and ZenDesk tickets
Monitor and track carrier alerts, including payment delinquencies, coverage terminations, and enrollment modifications
What You Bring:
High Attention to Detail: Essential for populating carrier application forms, performing data collection for Employee Navigator, and ensuring accuracy in carrier notifications
Strong Communication Skills: Needed for hosting Open Enrollment meetings and providing support to clients and employees via phone, email, and ZenDesk tickets
Organizational and Time Management Skills: Required to build various presentations (Renewals, Open Enrollment, comparisons) and manage the carrier installation process
Technical Proficiency: Ability to navigate multiple systems, including carrier portals, Employee Navigator, and general office software
Problem-Solving: Necessary for addressing complex client and employee inquiries and navigating issues with carrier notifications
Professionalism & Service-Orientation: A client-first attitude to handle the administrative and support aspects of insurance benefits
Education and Experience:
Prior experience in insurance, benefits administration, or a similar administrative support role is preferred.
Life and Health License required
Experience with carrier portals, Employee Navigator, or other benefits/HR software is a plus.
Bachelor’s Degree preferred
Why OnPay?
Momentum that matters: We’re backed by over $100MM in new funding and scaling rapidly.
Market-leading product: OnPay consistently ranks among the highest-rated payroll solutions, earning top marks for usability, customer satisfaction, and support.
Lead engine that delivers: Our marketing and partner network drives thousands of qualified leads monthly — you’ll always have warm opportunities to close.
Remote flexibility: Work from anywhere in the U.S., or join our collaborative HQ team in Atlanta’s Ponce City Market if you reside in the Atlanta metro area.
Competitive compensation: Base salary + bonus + stock options = real upside for high performers.
Comprehensive benefits: 4 weeks PTO + paid holidays, Medical/Dental/Vision, Short- & Long-Term Disability, Life Insurance, Fertility Benefits, Parental Leave, and a 401(k) with company match.
Growth culture: Join a team with deep payroll expertise, modern SaaS momentum, and a genuine commitment to helping employees grow their careers.
Client-first ethos: OnPay is built on a culture of transparency and service — from our transparent pricing to our commitment to making small business simpler.
Location & Compensation
Remote (U.S.) | Atlanta HQ Optional
The pay range for the role is $71,658-$76,574 in Atlanta, GA. Final offer amounts are determined by multiple factors, including candidate experience and expertise, and may vary from the amounts listed above.
Recruiting Fraud Alert:
To all candidates: your personal information and online safety are top of mind for us. At OnPay, recruiters only direct candidates to apply through our official career page at careers.onpay.com
Recruiters will never request payments or ask for financial account information or sensitive information like social security numbers. If you are unsure if a message is from OnPay, please email careers@onpay.com
OnPay is proud to be an equal opportunity workplace dedicated to pursuing and hiring a diverse workforce. We want candidates from multiple backgrounds and lifestyles to create a broader set of perspectives. We make all employment decisions without regard to gender, sexual orientation, gender identity, race, color, religion, age, pregnancy, national origin, veteran status, disability, or any other classification protected by applicable laws.
Life and Health License required; prior insurance or benefits administration experience preferred; Bachelor's degree preferred; strong attention to detail, communication, organizational, technical, and problem-solving skills.
Key Responsibilities
- managing quoting processes
- preparing presentations
- supporting client inquiries
Skills & Tools
Employee Navigator, ZenDesk, carrier portals, Thatch, General Agencies
Job Details
- Category: Sales
- Seniority: Entry Level
- Commitment: Full Time
- Workplace: Remote — United States or Atlanta
- Salary: USD 71,658 – 76,574 / year
- Languages: English
Benefits
- 401k matching
- Generous paid time off
- Retirement plan
- Generous parental leave
About OnPay
A fast-growing software company offering cloud-based payroll, HR, and benefits solutions for small to midsize businesses. — Industry: Information Technology