Atlas Roofing Corporation , a privately owned company established in 1982, is an innovative, customer-oriented leading provider of high-performance roofing and construction materials that help build better environments to live and work. Atlas Roofing Corporation has grown from a single roofing shingle manufacturing facility in 1982 into an industry leader with facilities in North America and worldwide product distribution. Atlas Roofing Corporation is made up of 4 divisions: Roof and Wall Insulation, Shingles, Underlayments & Ventilation, Web Technologies, and Molded Products. Atlas Roofing Shingles, Underlayments & Ventilation division is seeking a remote Sales Support Specialist to support the West sales team. This role reports to the Sales Training & Development Manager. It will also work closely with the Sales Director and Region Sales Managers. This is a remote position and will be expected to provide support on a central time zone schedule (8:30 AM – 4:30 PM CT).
Sales Support Specialist Responsibilities
- Reporting: Prepare and organize sales reports and manage sales documentation in collaboration with Sales Training & Development Manager, Regional Managers, and Directors.
- Contractor Engagement: Follow up with Contractor customers on various administrative tasks related to warranty issues, program renewals and provide training as needed.
- CRM Management: Maintain and update contractor data in Salesforce ensuring accuracy and timely follow-up with representatives or customers. Assist with Salesforce Request(s) and data management as needed.
- Administrative Support: Assist with general administrative duties to alleviate the workload of sales representatives.
- Marketing Support: Manage Help Desk request(s) for sales representatives related to general training and ProForce / PRO Portal questions.
- Event Support: Order samples and literature as needed for events and sales activities. Assist with post event training support.
Sales Support Specialist Knowledge, Skills and Abilities
- Adhere to high standards of ethical conduct in business dealings
- Ability to work independently, in remote location with minimal supervision
- Professional demeanor, including appropriate dress and communication
- Experience in Salesforce preferred
- Timely response to customer requests
- Strong knowledge of MS Office 365 Suite (Word, Excel, PowerPoint)
- Attention to detail with the ability to manage multiple projects
- Self-motivated with the ability to prioritize tasks with minimal supervision
- Commitment to resolving customer issues promptly
Sales Support Specialist Education and Experience
- Bachelor’s degree preferred
- Minimum of 5 years of relevant experience
- Experience in Salesforce preferred
Sales Support Specialist Additional Information
- While performing the duties of this job, the employee is regularly required to talk or listen.