Overview
Keysight is at the forefront of technology innovation, delivering breakthroughs and trusted insights in electronic design, simulation, prototyping, test, manufacturing, and optimization. Our ~16,800 employees create world-class solutions in communications, 5G, automotive, energy, quantum, aerospace, defense, and semiconductor markets for customers in over 100 countries. Learn more about what we do.
Our award-winning culture embraces a bold vision of where technology can take us and a passion for tackling challenging problems with industry-first solutions. We believe that when people feel a sense of belonging, they can be more creative, innovative, and thrive at all points in their careers.
Responsibilities
The Renewals Sales Process Specialist (SPS) is responsible for supporting the renewals sales (GSR) organization, which is focused on the sale of post-sales services offerings for Keysight hardware and software products. In this role, the SPS is required to have a deep understanding of internal processes, systems, and tools for their functional area - this could include activities such as running reports on customer asset data, purchases, and service history. Other areas of support may include data research and analysis, tool management, sales and customer reporting/metrics, application assistance, managing escalations, and complex problem resolution. The SPS will be responsible for generating service quotes in SalesForce (S&R or Transaction Manager), reports (through Incorta, C360, Tableau), analysis of the data, and provide guidance for the Renewals Services Sales Team, as requested. The SPS will also act as a liaison to resolve problems requiring technical breadth depth of knowledge of organizational processes, procedures, and services. In addition, the role may be asked to support the renewal sales organization with training and guidance, as needed and requested.
Qualifications
2-3 years of experience in Salesforce, Excel, Oracle and other Microsoft Office products
Ability to manage complex sales processes and systems
Ability to manage multiple projects simultaneously with a focus on timely and accurate deliverables
Strong relationship building skills
Win/ win attitude with sound judgment and resource management
Works collaboratively with service sales colleagues, Keysight business centers, marketing and delivery teams to maximize business results and create growth opportunities
This is a non-technical position
Key Attributes
Strong communication and organization skills
Skilled in Salesforce, Excel, Oracle and other Microsoft Office Products
Demonstrates sense of urgency
Detail oriented
Able to multi-task multiple priorities
Has a driven, proactive mindset
Passion for Customer Satisfaction
Effective at working remotely with a global team (phone, email, MS Teams) in a timely manner
Partners well with Sales Team and other internal resources
Adheres to the Standards of Business Conduct
Pay Range:
USD $53,460.00 - USD $89,100.00 Year
Careers Privacy StatementKeysight is an Equal Opportunity Employer.