About Our Client
The organization operates in the sales and customer support sector, providing products and services through a network of territory-based representatives. It focuses on maintaining strong customer relationships, supporting sales activities, and ensuring efficient coordination across assigned markets.
About the Opportunity
The Territory Support Representative supports sales and field operations within an assigned territory by coordinating customer requests, managing administrative activities, and assisting sales representatives with day-to-day needs. This role helps ensure timely communication, accurate order and account management, and effective execution of territory initiatives.
Responsibilities
• Serve as a primary support contact for customers and territory sales representatives.
• Respond to customer inquiries regarding products, orders, pricing, availability, and account information.
• Process and monitor orders, quotes, returns, and related transactions accurately.
• Maintain customer and territory records in CRM and other business systems.
• Coordinate with sales, operations, logistics, and customer service teams to resolve issues.
• Track territory activity, sales information, customer requests, and outstanding action items.
• Prepare reports, presentations, and other materials to support territory performance.
• Assist sales representatives with scheduling, customer communications, and administrative tasks.
• Follow up on customer requests and ensure issues are resolved within expected timelines.
• Identify recurring customer or operational issues and communicate opportunities for improvement.
• Support territory sales initiatives, promotions, and other projects as assigned.
Requirements
• High school diploma or equivalent; associate or bachelor’s degree preferred.
• 1–3 years of experience in customer service, sales support, inside sales, territory support, or a related role.
• Strong customer service and relationship-building skills.
• Excellent written and verbal communication skills.
• Strong organizational skills with the ability to manage multiple priorities and deadlines.
• Proficiency with Microsoft Office applications, particularly Excel and Outlook.
• Experience using CRM, ERP, or order management systems preferred.
• Strong attention to detail and accuracy when managing customer and sales information.
• Ability to work independently while collaborating effectively with sales and cross-functional teams.
Pay Range and Compensation Package
• The pay range and compensation package for this role will be determined based on the candidate’s experience, skills, qualifications, location, and other relevant factors.
Equal Opportunity Statement: Our client is an equal opportunity employer. They celebrate diversity and are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, or origin.
Note: RemoteHunter is not the Employer of Record (EOR) for this role. Our purpose in this opportunity is to connect exceptional candidates with leading employers. We help job seekers worldwide discover roles that match their goals and guide them to complete their full application directly through the hiring company’s career page or ATS.