Staples is business to business. You’re what binds us together.
Our world-class sales and sales support teams work directly with businesses of all sizes to offer products and services to meet our customers’ unique needs. We are committed to understanding our customers and use best-in-class sales tools and technology to find the best solutions. We’re constantly discovering new ways to reach our goals, taking time to develop our skills and investing in our career growth, so we can enjoy lucrative opportunities and grow our careers both within and beyond sales.
As a Sales Coordinator, Facilities you will be an essential partner to our sales organization, helping Key Account Developers, Key Account Executives, and Senior Account Executives deliver strong customer support and maximize performance. This role is ideal for a resourceful, detail-oriented professional who enjoys solving problems, coordinating across teams, and keeping important work moving forward.
What you will be doing:
- Support sales and customer requests by connecting with resources across Customer Service, Implementation, Pricing, Transportation, Resolution, Merchandising, Supply Chain, and Staples Non-Stock Procurement.
- Partner with Sales to capture key takeaways and next steps from customer meetings and planning sessions, including sampling, account presentations, and reporting requirements.
- Complete customer dispenser requests in Salesforce and use Salesforce for activity tracking and reporting.
- Request non-stock quotes, process special orders, research product availability, and work with buyers and vendors on back orders, pricing, parts, labels, and product needs.
- Prepare standard and custom reports and complete intermediate Excel work, including file consolidation, formatting, VLOOKUPs, pivot tables, and formulas. Support dynamic sales representatives, manage requests from the team queue, and complete work using established processes and service standards.
- Participate in weekly team meetings and contribute to project groups, current initiatives, and process improvements.
What You Bring to the Table:
- Comfort working in a remote model that is primarily centralized while also supporting local business needs.
- A process-minded approach and the initiative to identify and contribute to improvements.
- Adaptability, flexibility, and the ability to work effectively with minimal daily direction.
- Strong problem-solving, organization, prioritization, and cross-functional collaboration skills.
- Clear written and verbal communication, attention to detail, and the ability to manage multiple tasks and small projects simultaneously.
What’s needed: Basic Qualifications:
- 1-2 years of professional experience in a support or customer service role, or an equivalent combination of higher education and experience.
- Prior sales support experience, in a distributed environment.
- Proficient in Microsoft Office Suite (Outlook, Word, Excel, & PowerPoint)
Preferred Qualifications:
- Experience with reporting and data visualization tools such as Power BI, Tableau, or similar platforms.
- Ability to translate data into clear, actionable reports and visualizations that support business decisions.
We Offer:
Inclusive culture with associate-led Business Resource Groups
Flexible PTO (14 days) and Holiday Schedule (7 observed paid holidays)
Online and Retail Discounts, Company Match 401(k), Physical and Mental Health Wellness programs, and more!
Company
Staples is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender identity, sexual orientation, age, national origin, protected veteran status, disability, or any other basis protected by federal, state, or local law.
1-2 years professional support or customer service experience; prior sales support in distributed environment; proficient in Microsoft Office Suite; remote work model.
Key Responsibilities
- supporting sales teams
- coordinating customer requests
- preparing reports
Skills & Tools
Salesforce, Microsoft Office, Microsoft Outlook, Microsoft Word, Microsoft Excel, Microsoft PowerPoint, Power BI, Tableau
Job Details
- Category: Sales
- Seniority: Entry Level
- Commitment: Full Time
- Workplace: Remote — Framingham or United States
- Salary: USD 48,464 – 59,072 / year
- Languages: English
Benefits
- 401k matching
- Generous paid time off
- Retirement plan
About Staples Inc.
A business-to-business retailer offering products and services to businesses of all sizes. — Industry: Retail and Wholesale