Rebecca Kitson Law (RKL)
is seeking a high-energy, empathetic, and follow–through–driven professional to join our Client Services Team as a remote Bilingual Client Services Sales Specialist (closer). This role requires someone who excels at building rapport and consistently helping viable cases move forward through compassion, clarity, and a positive, resilient mindset.
Why This Role Matters
This position is often a client’s first experience with the firm. Many families are ready to move forward but need reassurance, guidance, and someone who truly listens. The closing specialist in this role moves viable cases forward by using a supportive and effective mindset to help potential clients commit to opening their case. This remote position may combine front-end intake with post-consultation client conversion, with a primary focus on conversion. You may support initial screenings, assist with consultations, and move potential clients forward with consistent legal quoting, follow-ups, clarity, and strong relationship-building.
Key Responsibilities
Onboarding, Conversion & Follow-Through (closing, primary):
- Produce, provide, and track legal quotes and contracts to move potential clients forward post-consultation
- Conduct proactive daily outreach, including calls, texts, and emails, to guide questions, address concerns, and help clients move forward with a decision.
- Use empathy, curiosity, clear communication, professionalism, and consistent follow-through to build trust and encourage potential clients to commit to their case during outreach.
- Track all steps and client communications accurately using internal tools and systems.
- Maintain a positive, solutions-oriented, conversion-oriented mindset
- Aim to help potential clients feel reassured by the end of the outreach and, ideally, committed to opening their case.
Required Qualifications
- Fully bilingual in Spanish and English (speaking, reading, writing, listening).
- Strong and professional call etiquette using cloud-based VoIP (respectful, patient, and emotionally grounded during conversations)
- Strong ability to build trust through a warm, compassionate, people-centered approach.
- Strong sales and negotiation skills that encourage clients to take action in a legal setting.
- Excellent attention to detail, organization, accuracy, and task tracking.
- Ability to work independently, manage time well, and stay focused in a remote environment.
- Strong auditing skills.
- Ability to verify previous sales performance or metrics.
- Windows computer strongly preferred
Preferred Attributes
- Prior client conversion experience in U.S. immigration law is strongly preferred.
- Highly proactive, persistent, and motivated.
- Thrives in a role where compassion and sales-driven follow-through work together.
- Knowledgeable with CRM and software such as Monday.com, Lawmatics, Microsoft, or similar.
Contractor Terms
- This is an independent contractor position, not an employee role
- You are responsible for your own taxes under Mexican law
- No U.S. employee benefits are provided
- Paid U.S. holiday breaks, daily wellness breaks, and other performance-based bonuses.
- Structure Rest Period Allowances.
- You will be required to sign an independent contractor agreement
- Base compensation is determined by experience and paid in USD
- 40 project hours per week, Monday-Friday, U.S. Mountain Time.
About Rebecca Kitson Law
RKL is a family and humanitarian immigration law firm located in Albuquerque, New Mexico, that is committed to exceptional, honest, and compassionate legal work. We believe in empowering immigrant families and supporting a positive, respectful work culture where team members are encouraged to learn, grow, and thrive. RKL celebrates diversity and strictly prohibits discrimination of any kind.
Salary: $6+ (USD, Depends on Experience)Originally posted on