Virtual Assistant – Sales & Admin
Schedule: Monday–Friday, 5:00 PM–7:00 PM UK Time; Saturday, 9:00 AM–6:00 PM UK Time
Key Responsibilities
- Handle customer enquiries through email, phone, WhatsApp, and CRM.
- Follow up with leads and quotes to help convert sales.
- Book appointments and coordinate technician schedules.
- Maintain accurate customer and job records.
- Prepare and send quotes, invoices, and follow-up messages.
- Manage administrative tasks using Jobber, Gmail, and Google Sheets.
- Follow up on overdue payments and pending responses.
- Support directors with daily administrative and operational tasks.
- Identify ways to improve sales, admin, and customer service processes.
Qualifications
- Experience in Virtual Assistance, Sales, Administration, or Customer Service.
- Excellent written and spoken English with confidence speaking on the phone.
- Experience using CRM systems and Google Workspace.
- Strong organizational skills and attention to detail.
- Ability to prioritize tasks and work independently.
- Experience working with UK, US, Australian, or European clients is an advantage.
- Experience in home services, trades, pest control, facilities, or similar industries is a plus.
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