Location: Work From Home - USA Central
Here’s what we do and why we do it
We work to simplify the cloud for IT professionals so they can focus on what
really matters, making their customers’ lives better. Find out how we do that
here: www.sherweb.com/about/.
Here's how you will contribute to the success of the company:
This is an entry-level sales opportunity and an excellent way to launch your
career in technology sales. You'll gain valuable experience, develop strong
customer-facing and business skills, and build a solid foundation within a
high-performing sales organization. For individuals who are eager to learn,
grow, and make an impact, this role can open the door to a variety of future
opportunities and rewarding career paths within sales.
Our Sales team goal is to make sure people use the best tools to work
efficiently. You will contribute to this objective by being the main point of
contact for all incoming calls, various requests from our customers, which
consists of both our direct and partner channels. Succeeding in this role means
having the customer's concern at the heart of your actions while being attentive
to needs. To do this, you will collaborate with sales advisors, direct
customers, partners and other key stakeholders.
Here's what your day-to-day will look like in this role:
Ensure the timely and successful delivery of Sherweb’s solutions according to
our customers’ needs and objectives;
Provide training on our products and platform, along with onboarding and
sales support to both new and existing customers;
Collect customer feedback and identify opportunities for Sherweb to
continuously improve their products and services offerings;
Provide pre- and post-sales support;
Play a vital role in customer satisfaction by offering best-in-class,
efficient and professional solutions;
A strong focus on first contact resolution and problem solving in a timely
manner;
Handling and taking ownership of internal requests and processes, on behalf
of our customers.
Proactively support sales initiatives through outbound campaigns, client
follow-ups, and targeted outreach to help identify needs and growth
opportunities.
Here's what you need to have and master to get the job:
2 years of customer-facing experience
Ability to juggle multiple tasks and priorities
Strong written and verbal communication skills
Strong time management and organizational skills
Excellent knowledge of Microsoft products (Outlook, Teams, Excel)
Experience in a similar, or sales focused role is preferred
Ability to provide a quick turnaround for customer needs
Passionate about the customer experience
A natural, personable, and dedicated team player
Experience in IT is preferred
Clear English written and verbal communication skills
Benefits of working at Sherweb
Sherweb is, above all, an environment where the needs of our customers are at
the heart of our actions. We are committed to living our values of passion,
teamwork and integrity every day.
A fast-paced work environment that adapts to you
A friendly and diverse work culture with inclusion and equality at the heart
of our actions
State-of-the art technology and tools
A results-oriented culture where talent, action, and thinking outside the box
are given due recognition
Annual salary review based on performance
Generous and caring colleagues of various professional and cultural
backgrounds
A flexible total compensation offer
A base salary ranging between $ 37,030 and $ 52,900 USD yearly
Vacation time that considers your previous experience
Advanced paid hours to recharge your batteries (holidays and mobile days)
Flexible benefits plan that adapts to your needs
Flexible savings fund options
A monthly home internet allowance
Considerable growth opportunities
A career path with opportunities to learn and grow
Proximity to your direct manager and open, honest communication to support
your development
Multiple initial and on-the-job training opportunities and tools to track
your progress and help you scale up in your career
Last but not least: “Sherweblife” - a rich calendar of activities that allow us
to gather virtually and face-to-face throughout the year
Reasons for the requirement of English: Sherweb has international customers and
fluency in English is the only way to ensure proper service delivery to them.
The main tasks related to this position require written and oral communication
with an English-speaking clientele at all times.
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