About the position
As a Remote Sales Admin Assistant /CAMigo at Intelligent Technical Solutions, you will support our sales team by understanding technological solutions and effectively communicating with a diverse client base. Your role will involve a mix of administrative support, client relationship management, and technical understanding to ensure seamless service delivery and client satisfaction.
Responsibilities
• Uncover new business opportunities with existing clients and grow accounts within the assigned territory.
• Develop and present solutions based on customers' business requirements.
• Understand various delivery methods for solutions and anticipate what will work best for clients.
• Analyze client needs and create supporting documentation.
• Coordinate and prepare Strategic Business Reviews (SBRs) by compiling necessary client data, preparing presentation materials, and organizing prep sessions for the pod members.
• Ensure all client meetings, including SBRs, are scheduled in advance, confirmed, and well-prepared.
• Maintain accurate client records, including contact details, service tickets, SBR schedules, and ensure opportunities are tracked and updated.
• Call clients weekly to maintain engagement and satisfaction.
• Coordinate meetings, appointments, and other touchpoints for client engagement.
• Generate quotes by sourcing product costs and overseeing the order process from creation to client approval and follow-up.
• Use company CRM and knowledge management tools to provide various levels of sales reporting.
• Manage quotes and orders, ensuring accuracy and timely follow-up.
• Support the sales process by updating ticket boards, tracking proposals, and coordinating with purchasing on order-related inquiries.
• Assist in compiling KPIs and performance reports, highlighting the team’s achievements and areas for improvement.
Requirements
• Technical background is essential.
• Demonstrated experience in client success, account management, or sales support.
• Strong background in customer service and sales.
• Familiarity with CRM software and customer support tools.
• Strong client relationship management skills.
• Excellent communication and interpersonal abilities.
• Ability to multitask and prioritize effectively.
• Strong organizational skills and attention to detail.
• Analytical and data interpretation skills.
• Proficiency in Microsoft Office Suite.
• Flexibility in a fast-paced environment.
• A home office set up that meets the following: A working computer with minimum of 8gb RAM, i5 Windows10 or macOS Big Sur. Stable internet connection with at least 5mbps download and upload. A quality headset with noise cancellation feature for meetings. A mobile phone that has the capacity to install the Microsoft Authentication app. HD webcam
• A very strong cultural fit the ITS way (Our core values will be discussed during the interview)
• Excellent command of the English language both spoken and written
• Able to work full time for 40 hours a week: 8:00 AM to 5:00 PM PST (Monday to Friday)
• Able to pass our online behavior and cognitive assessments.
• Able to provide NBI Clearance (for PH applicants).
Benefits
• Paid US Holiday
• Night Shift Bonus
• Paid Time Off (15 Vacation Days per year)
• Comprehensive Health Plans / HMO (Employee & Dependent/s)
• Life and Accident Insurance
• Accident and Disability Coverage
• Company-paid training and certification
• Health & Wellness Program
• Dental & Vision
• Salary Advancement