For over four decades, PAR Technology Corporation (NYSE: PAR) has been a leader in restaurant technology, empowering brands worldwide to create lasting connections with their guests. Our innovative solutions and commitment to excellence provide comprehensive software and hardware that enable seamless experiences and drive growth for over 100,000 restaurants in more than 110 countries. Embracing our "Better Together" ethos, we offer Unified Customer Experience solutions, combining point-of-sale, digital ordering, loyalty and back-office software solutions as well as industry-leading hardware and drive-thru offerings. To learn more, visit partech.com or connect with us on LinkedIn, X (formerly Twitter), Facebook, and Instagram.
Position Description:
At PAR we're helping the world's most recognizable restaurant brands turn guest engagement into lasting loyalty. As the leading restaurant loyalty and marketing platform, we empower enterprise brands to create seamless omnichannel experiences that drive customer retention, frequency, and revenue.
We're looking for an Sales Account Manager to own and expand relationships within our largest customer accounts. In this highly visible role, you'll lead complex enterprise renewals, uncover growth opportunities, and partner with executive stakeholders to maximize the value our customers receive from Punchh.
Success in this position requires a strategic, commercially minded professional who thrives in executive-level conversations, navigates complex negotiations with confidence, and enjoys turning strong customer partnerships into long-term business growth. If you're energized by driving retention, expansion, and meaningful customer outcomes in a fast-moving SaaS environment, we'd love to meet you
Position Location: Remote (U.S.-based)
Reports To: Sr. Director, Sales Account Management
What We’re Looking For:
3-5 years of experience in renewals, strategic account management, or customer growth within a SaaS environment required
Experience in restaurant, hospitality, or QSR software or technology is a must, if that experience also includes loyalty, marketing, or adjacent customer engagement platforms, that's a major plus.
Proven success leading complex, high-value renewals and expansion opportunities with critical PAR customers.
Strong executive presence with the ability to build trusted relationships and negotiate with VP and C-level stakeholders.
Skilled in navigating complex contract negotiations, multi-year agreements, and commercial discussions that drive retention and revenue growth.
Data-driven mindset with experience leveraging CRM tools and customer insights to inform account strategy and renewal planning.
Thrives in fast-paced, high-growth environments and approaches challenges with flexibility, ownership, and a solutions-oriented mindset.
Unleash Your Potential: What You Will Be Doing and Owning:
Drive Customer Retention & Growth
Lead the end-to-end renewal strategy for a portfolio of customers, protecting and growing recurring revenue.
Negotiate complex agreements that deliver value for both customers and PAR while maximizing long-term account growth.
Consistently achieve and exceed retention, renewal, and expansion objectives.
Serve as a Strategic Partner
Build trusted relationships with executive stakeholders and become a key advisor on loyalty, marketing, and customer engagement strategies.
Guide renewal conversations that align Punchh solutions with evolving business goals and priorities.
Unlock Expansion Opportunities
Identify, develop, and close upsell opportunities within existing accounts.
Partner across Sales Engineering, Marketing, and Product teams to bring new solutions and value-added capabilities to customers.
Collaborate Across the Business
Work cross-functionally with Customer Success, Product, and Finance to create exceptional customer experiences and successful renewal outcomes.
Help ensure customer feedback, product innovation, and commercial strategy remain tightly aligned.
Use Insights to Drive Strategy
Leverage customer data, usage trends, and market intelligence to strengthen retention strategies and uncover growth opportunities.
Stay ahead of industry trends and competitive movements to continuously refine your approach.
Interview Process:
Interview #1: Virtual screen with Talent Acquisition Team.
Interview #2: Video interview with the Hiring Manager (via MS Teams).
Interview #3: Video presentation with the Team (via MS Teams).
PAR is proud to provide equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. We also provide reasonable accommodations to individuals with disabilities in accordance with applicable laws. If you require reasonable accommodation to complete a job application, pre-employment testing, a job interview or to otherwise participate in the hiring process, or for your role at PAR, please contact accommodations@partech.com. If you’d like more information about your EEO rights as an applicant, please visit the US Department of Labor's website.
Requires 3–5 years in SaaS renewals, strategic account management, or customer growth; restaurant, hospitality, or QSR technology experience; enterprise renewals, negotiations, CRM, and executive stakeholder management.
Key Responsibilities
- driving retention
- leading renewals
- identifying upsells
Skills & Tools
Customer Relationship Management (CRM), Microsoft Teams
Job Details
- Category: Sales
- Seniority: Mid Level
- Commitment: Full Time
- Workplace: Remote — United States
- Salary: USD 100,000 – 120,000 / year
- Languages: English
About PAR Technology
A restaurant technology company providing software and hardware solutions that improve guest engagement, operations, and growth. — Industry: Information Technology