This remote role works directly with customers, internal consultants, and Sage to troubleshoot and resolve issues within the Sage Intacct environment.
Success in this role means providing timely, thoughtful support to customers, taking ownership of issues through resolution, and collaborating effectively with internal teams and Sage when escalation is needed.
Responsibilities
Review and take ownership of customer support cases
Diagnose and troubleshoot Sage Intacct issues
Test potential solutions and communicate next steps to customers
Follow up on outstanding cases through resolution
Collaborate with internal consulting and technical teams
Escalate issues to Sage Support or Engineering when appropriate
Help support and develop other members of the team
Qualifications
Bachelor’s degree or equivalent experience
3+ years of experience in accounting/finance, ERP systems, or software technical support
Strong problem-solving, communication, and customer service skills
Ability to manage multiple priorities and work collaboratively
Experience with Sage Intacct or financial/accounting software is a plus
Eligibility to work in the U.S. without sponsorship