Description
This position is responsible for administering the Safe Stays program by confirming reservations, providing payment to the hotels, communicating with Reloshare and their clients and supporting the participating hotels.Requirements
Essential functions (Reasonable accommodations may be made to enable individuals with disabilities to perform these essential functions.)
- Respond to incoming emails.
- Confirm client reservations.
- Verify hotel has received our reservation and has all needed payment information on file.
- Timely and accurate data entry.
- Return emails and voicemails in a timely manner.
- Verify move in calls for hotels daily.
- Maintain quality control and handle Customer Care Issues.
- Respond and follow up on any move in and/or move out issues.
- Respond and follow up on any questions regarding billing and invoicing.
- Respond to hotel questions and concerns thoroughly and timely.
- Escalate issues to the Business Lodging Safe Stays Manager, as needed.
- Respond to incoming requests and leads for other Business Lodging clients.
- Take calls and place other Business Lodging clients in hotels.
- Offer hotel options to other Business Lodging customers after determining their requirements and expectations.
- Provide accurate information regarding hotels, pricing, and availability.
- Meet all client Service Level Agreement metrics.
- Build and maintain positive relationships with customers and our vendors alike.
- Facilitate the sales process to include developing sales solutions, closing sales opportunities, negotiating pricing, and providing outstanding customer service.
- Daily file auditing.
- Retrieval of folios and additional information from hotels, when needed.
- Process improvement, system testing, team building, and any other duties requested by management.
- Assisting with company and client reports, as needed.
- Perform other projects and tasks as required
Competencies
- To perform this job successfully, an individual must be able to perform each essential function satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required.
- Proficiency with MS Office and Internet Explorer with remote office set up.
- Excellent customer service skills.
- Excellent communication skills, both written and verbal, with the ability to identify key issues, evaluate facts and recommend appropriate action.
- Strong attention to detail and organizational skills.
- Handles pressure and fast paced environment well.
Work Environment
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Remote employees are expected to be available and communicative during scheduled work hours.
Physical & Mental Demands
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
- Prolonged requirement to sit whilst completing computer and desk-based tasks.
- Must be available during the core hours of 7:00AM to 7:00PM CST. During any THD designated catastrophe you may be required to work additional hours including evenings and weekends.
- Business Lodging Account Coordinators will assist in after hours on call nights, weekends, and holidays.
Travel required
Must be able to travel for required training and team building which may include overnight stays in a hotel.
Required education and experience
Relocation, Management or Hotel experience preferred
Preferred education and experience
Bachelor’s degree in business, communications, hospitality, or related field preferred.
Additional eligibility requirements
N/A
Affirmative Action/EEO statement
Alacrity is an equal opportunity employer and is committed to providing employees with a work environment free of discrimination and harassment. All decisions pertaining to an employee’s employment are made without regard to race, color, religion, sex (including sexual orientation, pregnancy, childbirth), gender, gender identity or expression, age, national origin, ancestry, physical or mental disability, medical condition, reproductive health decisions, veteran’s status, genetic information, creed, marital status, disability, citizenship status, or any other characteristic protected by applicable law.
This policy applies to all employment practices within our organization, including hiring, recruiting, promotion, termination, layoff, recall, leave of absence, compensation, benefits, and training. Alacrity Solutions makes hiring decisions based solely on qualifications, merit, and business needs at the time. For more information, please refer to our EEO policy.
Other duties
Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.
Good-Faith Estimate (including bonus or commission)
The posted compensation range represents an estimate and may include both base salary and variable components such as commission and performance-based bonuses. Total compensation will ultimately be determined based on the candidate’s experience and qualifications.
General Description of Benefits
Alacrity Solutions offers a comprehensive benefits package, including but not limited to medical, dental, and vision coverage, paid time off, a health savings account, and an employee assistance program.
Work Schedule
Full Time, 80.00 hours per pay period (2 weeks)
How to Apply
Click the Apply button on this site. You will be linked to the Alacrity Solutions Career Page. Our career page can be found at https://www.alacritysolutions.com/about/careers/#current
Personal Information Retention Policy
Personal information will be retained for a minimum period of one year in accordance with applicable policies and regulatory requirements.
Post Closing Date
This position will be open for a minimum of three days and until a top applicant is identified.
Proficiency with MS Office and Internet Explorer; excellent customer service and communication; strong attention to detail; ability to handle pressure; remote office setup; must be available during core hours 7AM-7PM CST.
Key Responsibilities
- confirming reservations
- processing payments
- communicating with clients
Skills & Tools
Microsoft Office, Internet Explorer
Job Details
- Category: Customer Service
- Seniority: No Prior Experience Required
- Commitment: Full Time
- Workplace: Remote — United States
- Salary: USD 41,995 – 52,000 / year
- Languages: English
Benefits
- Generous paid time off
About Alacrity Solutions
A claims and business lodging services company offering temporary housing coordination. — Industry: Consulting Services