SaaS Renewal Account Representative
Location: Remote - Eastern Time Zone
The SaaS Renewal Account Representative will play a pivotal role in maintaining
and growing relationships with key clients who utilize our Software as a Service
(SaaS) and print solutions. You will be responsible for ensuring client
satisfaction, driving product adoption, and maximizing revenue opportunities
within your assigned accounts. This role requires a combination of excellent
communication skills, being extremely organized, technical knowledge of the SaaS
product, and a strong focus on strategic customer success. The role of a SaaS
Renewal Account Representative is crucial in ensuring the success and growth of
key clients.
Primary Responsibilities:
Develop and maintain strong, long-lasting relationships with key stakeholders
within the client organizations.
Understand the clients' business goals and objectives to align our SaaS
solutions with their needs.
Monitor customer usage and performance, identifying opportunities for
improvement and providing guidance.
Maintain a deep understanding of the company's SaaS products and services.
Consistently achieve or exceed sales quota by driving customer renewals,
upsells, and expansion opportunities.
Identify upsell and cross-sell opportunities within key accounts.
Collaborate with the sales and marketing teams to develop strategies for
expanding revenue within existing clients.
Address client inquiries, concerns, and issues promptly, coordinating with
the support and technical teams when necessary.
Ensure client satisfaction by resolving issues effectively and efficiently.
Maintain accurate records of client interactions and activities using CRM
tools.
Provide regular reports and updates on account performance and opportunities.
Qualifications:
Bachelor's degree in business, marketing, or a related field (or equivalent
experience).
2 years+ proven experience in account management, preferably in the SaaS
industry.
Strong communication, negotiation, and interpersonal skills.
Technical aptitude and the ability to understand complex software solutions.
Problem-solving skills and the ability to work under pressure.
Excellent organizational and time management abilities.
Results-oriented mindset with a focus on achieving and exceeding revenue
targets.
Experience with CRM software and sales analytics tools including Salesforce
and Salesloft.
Fortive Corporation Overview
Fortive’s essential technology makes the world stronger, safer, and smarter. We
accelerate transformation across a broad range of applications including
environmental, health and safety compliance, industrial condition monitoring,
next-generation product design, and healthcare safety solutions.
We are a global industrial technology innovator with a startup spirit. Our
forward-looking companies lead the way in software-powered workflow solutions,
data-driven intelligence, AI-powered automation, and other disruptive
technologies. We’re a force for progress, working alongside our customers and
partners to solve challenges on a global scale, from workplace safety in the
most demanding conditions to groundbreaking sustainability solutions.
We are a diverse team 18,000 strong, united by a dynamic, inclusive culture and
energized by limitless learning and growth. We use the proven Fortive Business
System (FBS) to accelerate our positive impact.
At Fortive, we believe in you. We believe in your potential—your ability to
learn, grow, and make a difference.
At Fortive, we believe in us. We believe in the power of people working together
to solve problems no one could solve alone.
At Fortive, we believe in growth. We’re honest about what’s working and what
isn’t, and we never stop improving and innovating.
Fortive: For you, for us, for growth.
About Gordian
Gordian is the world’s leading provider of facility and construction cost data,
software and services for all phases of the building lifecycle. A pioneer of Job
Order Contracting (JOC), Gordian’s offerings also include our proprietary
RSMeans data and Sightlines Facility Intelligence solutions. From planning to
design, procurement, construction and operations, Gordian’s solutions help
clients maximize efficiency, optimize cost savings and increase building
quality. Gordian is a part of the international business group Fortive, with
26,000 people employed worldwide.
We offer an excellent benefits package including medical, dental, vision, life
and LTD insurance, HSA, and a 401(k) retirement plan. EOE/AA/M/F/Vets/Disabled
We Are an Equal Opportunity Employer
Fortive Corporation and all Fortive Companies are proud to be equal opportunity
employers. We value and encourage diversity and solicit applications from all
qualified applicants without regard to race, color, national origin, religion,
sex, age, marital status, disability, veteran status, sexual orientation, gender
identity or expression, or other characteristics protected by law. Fortive and
all Fortive Companies are also committed to providing reasonable accommodations
for applicants with disabilities. Individuals who need a reasonable
accommodation because of a disability for any part of the employment application
process, please contact us at applyassistance@fortive.com.