Position: Road Service Agent
Schedule: M - F 7AM - 4PM
Pay: $27.00/hr - $30.00/hr
Location: West Valley City, UT
Job requirements may include, but not be limited to:
- Be a professional resource to aid in the Safety of our Drivers
- Mechanical experience required; experience with trucks, trailers, or reefers is strongly preferred
- Reduce driver and equipment downtime by accurately diagnosing equipment breakdowns and utilizing the appropriate vendors
- Communicate with Operations, Repair Facilities, and our Drivers to successfully execute a Road Call
- Accurately diagnose equipment breakdowns and make safe and cost-effective decisions
- Utilize in-house repair facilities to reduce costs
- Effectively answer high volumes of phone calls in a clear and professional manner
- Maintain a high-level of emotional intelligence
- Negotiate with repair vendors to reduce costs while meeting DOT expectations
- Ability to understand and execute company/vendor expectations
- Capable of utilizing multiple screens and programs to update repair order notes
- Use all available resources to solve complicated situations
- Apply DOT regulations to your repair decisions
- Utilize our Warranty Team to reduce unnecessary repair costs
Job Qualifications may include, but not limited to:
- Team Oriented
- Proficiency with Microsoft Suite programs is a must
- Excellent written and verbal communication skills
- Proficient typing skills
- Enjoy working with drivers
- Ability to solve multiple complex situations simultaneously
- Efficient with administration tasks
- Have a passion for coaching
- Ability to be a supportive listener
- Be willing to support and assist in overload work situations, including flexibility with breaks and lunch hour
- Open to supporting the team by working a holiday or covering while a team member is enjoying their vacation
- Possess a strong home internet for approved work from home days
- Proven ability to work under pressure
- Strong negotiator
- DOT Safety or Compliance knowledge is a plus
- Commercial vehicle and or mechanical knowledge is a plus
- Ability to have FUN
CR England 2025