Sagility combines industry-leading technology and transformation-driven BPM services with decades of healthcare domain expertise to help clients draw closer to their members. The company optimizes the entire member/patient experience through service offerings for clinical, case management, member engagement, provider solutions, payment integrity, claims cost containment, and analytics. Sagility has more than 25,000 employees across 5 countries.
Job title:
Job Description:
We are seeking a Nurse Trainer with Case Management experience. This role requires a combination of clinical judgment, case management experience, and adult learning skills.
- Facilitate new hire, upskilling, refresher, and ongoing training in classroom and/or virtual environments.
- Deliver just-in-time (JIT) and nesting/OJT support, coaching learners on client processes and expectations in real-world program contexts.
- Complete and maintain certification through the client-led Train-the-Trainer program.
- Prepare and submit training reports, scorecards, nesting dashboards, and certification trackers accurately and on time.
- Maintain training documentation and materials, ensuring alignment with client requirements and program standards.
- Manage training schedules, logistics, and learning resource inventories.
- Monitor learner progress through case simulations, knowledge checks, and performance metrics.
- Provide feedback, coaching, and remediation during nesting/OJT to ensure learners meet clinical and operational standards before production sign-off.
- Partner with Operations and Quality teams to embed client program requirements into training delivery.
- Provide recommendations to clients for curriculum enhancements based on learner feedback, operational performance, and compliance needs.
- Design and deliver refresher and upskilling modules based on client updates, NPS trends, or Quality opportunities.
- Stay current with payer policies, client requirements, and best practices in adult learning.
- Coach and facilitate training in case handling, effective call management, and customer experience performance (including NPS).
Qualifications
- Active USRN license (United States Registered Nurse).
- At least 2 years of clinical experience, preferably with exposure to Case Management, Care Coordination, or related settings.
- Experience in Case Management or Care Coordination, with exposure to customer service or member-facing environments preferred.
- Knowledge of Medicare and Medicaid programs and related payer requirements.
- Prior facilitation, coaching, precepting, or training experience preferred, preferably in healthcare operations or managed care.
- Strong administrative, reporting, and documentation skills, with proficiency in Microsoft Office and LMS platforms.
- Proven ability to coach and manage learner performance to ensure readiness for production.
- Excellent communication skills, with the ability to translate complex policies into learner-friendly content.
Skills
- Strong clinical judgment and case management expertise.
- Ability to ensure readiness to production by validating OJT/nesting performance against client expectations.
- Skilled in coaching, mentoring, and performance feedback, particularly during nesting and JIT phases.
- Knowledge of Medicare and Medicaid program requirements and payer criteria.
- Ability to design and deliver refresher/upskilling modules based on client needs, NPS trends, and Quality opportunities.
- Proficiency in training documentation, reporting, and administrative accuracy.
- Instructional design awareness: able to recommend curriculum enhancements to clients based on learner feedback and performance data.
- Strong communication and presentation skills, with the ability to simplify complex concepts.
- Collaboration and stakeholder management with clients, operations, and quality teams.
- Effective time management and workload prioritization in a fast-paced environment.
Location:
Active US RN license; 2+ years clinical experience with case management or care coordination; Medicare/Medicaid knowledge; Microsoft Office and LMS proficiency; strong communication and coaching skills.
Key Responsibilities
- facilitating training
- coaching learners
- monitoring progress
Skills & Tools
Microsoft Office, LMS
Job Details
- Category: Healthcare Services - Nursing
- Seniority: Mid Level
- Commitment: Full Time, Contract
- Workplace: Remote — United States
- Languages: English
About Sagility
A healthcare BPM company optimizing member and patient experiences through technology and domain expertise. — Industry: Healthcare