We are seeking a highly skilled and motivated RN Care Navigator with strong operational and client-facing experience to join our IHP team. This role will support the day-to-day execution of our population health program, strengthening client relationships, and ensure exceptional service delivery for our client members.
As part of our Care Navigation team, you will play a pivotal role in coordinating operations, partnering directly with corporate clients, and identifying and closing gaps in care of high-risk members. Reporting to the Director of Worksite Health, you will work closely with executive leadership, cross-functional partners, clients, and internal team members to support a high-impact program that delivers measurable outcomes and a best-in-class client experience.
Responsibilities:
• Support operational execution of population health initiatives, including identifying high-risk members and associated gaps in care
• Work directly with clients to ensure exceptional service delivery, timely communication, and responsive issue resolution
• Utilize population health data analytics platforms to support client reporting operational planning, and identification of high-risk members
• Conduct assessments to identify specific gaps in care for each high-risk member
• Collaborate with internal teams, client stakeholders, and cross-functional partners to develop tailored care plans and support consistent program execution
High-Risk Member Outreach & Education:
• Initiate proactive outreach to high-risk members to engage them in their care
• Provide empathetic and compassionate support to address their concerns and needs
• Educate members on general clinical education, available health resources, and benefit plans
• Host health education sessions for eligible members
• Assist with generating member education materials
Coordination/Scheduling of Care for High-Risk Members:
• Work closely with healthcare providers and facilities to coordinate and schedule necessary care services
• Monitor the progress of care plans and ensure timely follow-ups
• Advocate for members to ensure they receive the best possible care and treatment
Job Skills/Qualifications:
• 2-5 years of experience in care navigation/coordination, preferably in a leadership role
• Proficient in care coordination and navigation processes
• Familiarity with navigating benefit plans and population health/worksite health programs
• Knowledge of ICD-10 codes and experience with claims data
• Excellent organizational and communication skills, both written and verbal
Join our dynamic team and contribute to transforming the lives of our members through coordinated and personalized care. Apply now to be part of our exciting journey!
Pay: $76,000.00 - $83,000.00 per year
Benefits:
• 401(k)
• 401(k) matching
• Life insurance
• Paid time off
Experience:
• Care Coordination: 2 years (Required)
License/Certification:
• Registered Nurse (RN) License (Required)
Work Location: Remote