Job Description:
• Responsible for interviewing patients via phone through inbound/outbound efforts while completing the pre-registration process.
• Responsible to comply with regulatory requirements during the pre-registration process.
• Responsible to educate patients on their estimated out-of-pocket financial responsibility.
• Collects liabilities while within the guidelines set forth by the organization.
• Responsible to escalate high dollar out-of-pocket accounts at risk for non-patient payment prior to services being rendered.
• Resolves patient demographic and insurance discrepancies as identified through various system tools.
• Responsible for thoroughly and accurately documenting the outcome of the patient interview while delivering excellent customer service.
• Responsible to observe privacy, safety, and security procedures, using equipment and materials properly.
• Possesses the ability to work within a remote call center environment free from distractions and background noise.
• Recognizes and consistently exhibits exceptional customer service as a critical factor in all duties performed.
Requirements:
• Proficient in typing.
• General knowledge of medical terminology.
• Ability to communicate effectively and professionally in English, both verbally and in writing.
• Bilingual a plus.
• Critical thinking and problem-solving skills.
• High school graduate or equivalent.
• One year of previous scheduling experience in the medical field is preferred.
Benefits:
• Competitive salary and benefits package.
• Opportunities for professional development and advancement.
• Supportive work environment with a collaborative team.
• Comprehensive healthcare coverage.
• Retirement savings plan.
• Paid time off and flexible scheduling options.
• Student loan repayment program.